Restart vs. Reboot

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Phil Nagy

• July 17, 2018 16:53

Hello, We are experiencing a problem recently with our 2 Cenique boxes (2 displays) in that we need to restart (not reboot)  rise player daily in order to get our daily presentation to start. I have the box checked for a reboot every morning at 0200 on both boxes, but by the start of the workday at 0800 they need the restart. Today I tried changing the reboot tie to 0800 to see if that makes a difference. So, since the reboot does not seem to be helping my question is - is there a way to set up an automated "restart rise player" just before the workday? 

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  Colby Maughan

  • July 17, 2018 21:46

  Hello Phil,

  I've opened up a ticket to discuss this issue further and ask a few questions. You should have received an e-mail from our ticketing system.

   

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  Phil Nagy

  • July 20, 2018 10:51

  I did receive the email, however I'm not clear on how to check the status?

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  Colby Maughan

  • July 20, 2018 14:06

  Hello Phil,

  You should be able to just reply to the e-mail you received to update the ticket. The ticket is still currently in "pending reply" status, as we're waiting on some information from you so we can take a closer look at the issue you're having.

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