Pricing and Licensing Changes

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    Jarod Morrison

    We were just looking at switching to a different provider because of the lack of support for chrome devices as licensed displays and the complicated pricing structure of paying for storage and premium content widgets.  So based on this and the chrome announcement, if we stick it out with rise (been with you for 3 years) I will be able to use chromeOS as a licensed display, and I will be able to pay a set price per display and have all that stuff rolled into that one licensed display cost, correct?

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    JR Kuchta

    Hi Jarod,

    First of all, thank you for being a loyal Rise Vision customer!

    To answer your question, yes when we release the Rise Player for ChromeOS, you will be able to assign Display Licenses to your ChromeOS media players.  This will provide access to all our features for one low price per display.  For Rise Vision customers that have media players with currently supported operating systems, they can now assign Display Licenses and start taking advantage of these all these features immediately.

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    Tony Sehy

    So...maybe the article sounds good to the newcomer, but the honest truth here is that intially when the embedded playlist was going to become a pay item it was presented as "Rise Professional" and the company would pay a flat rate to be able to use it.  There was no limit...but now you have to pay a per player fee as well, making Rise much less attractive to those who have have to change their pricing model every 15 minutes because Rise changes theirs every 15 minutes.  We've been with Rise for MANY years, but it's probably time for us to start shopping the competition.  

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    Brian

    Hi Tony,

    I understand your concern regarding the changes we’ve made over the last several months. We’ve reached a point now with our pricing and licensing that is a foundation for both our Customers and Rise to grow together. A foundation that doesn’t require the degree of changes we’ve had to make over the last several months and allows us to offer a comprehensive Digital Signage product at one of the most competitive per Display prices in the industry.

    We’re happy to talk one-on-one to go through your specific account, the impact of the changes, and help in anyway we can.

    Brian

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    Allan Horton

    We have a number of Android players which are now completely useless with Rise Vision?  Any plans for reinstating a supported Android Player?

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    JR Kuchta

    Hi Allan,

    We do not have plans for developing Rise Player for Android at this time.  Our recommendation would be to switch to a media player with a supported operating system.  If you'd like to discuss your specific account, we'd be happy to set up a call and help in any way we can.

     

    J.R.

     

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    Information Services

    We have also been with RiseVision for many years.  We appreciate the model and all the features.  We also need to see the ChromeOS player.  We fully support the new pricing model and see good value in the model.  The key for enterprises with the new pricing model will be dependability on rollouts of features and models.  The pricing model of value is only good as long as the service and features deliver on time and on function.  We have accepted the short comings in Rise because of the pricing model. The new model will raise the expectations and thus there will need to be higher deliverability of features and support.  Looking forward to seeing RiseVision raise to the challenge and opportunity.  

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    Ken Carlson

    I understand completely that as a company you have to make money and find a model that is sustainable. As a non-profit we have appreciated the ability to have digital signage using the free plan you used to provide. Of the items lost in the pay plan that we can't live without is the Google Calendar support. Is there any plans on offering a non-profit tier to your pricing? 

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    Sarah Mobarak

    This apparently went into effect for us sometime in the last couple weeks - our web page content on three of our major signs suddenly became unsupported and we were given no warning about it. I started seeing "For Licensed Displays" on the content block very recently and that's when I started to research about it.
    Seeing "we’ll be providing 6 months notice before it does. This means you’ll have at least 6 months to make changes and updates to your Digital Signage Network." on this post made me relieved, but the content blocks are not showing up on the respective displays anymore. This was kind of out of the blue for us over here.

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    Brian

    Sarah, what we’ve outlined above still holds true. The ‘For Licensed Displays’ label you’re seeing in the application is how we communicate to Users what content is for Licensed Displays versus what is for Free Displays. The actual licensing has not gone into effect yet for the Google Calendar, Google Sheets, or Web Page widgets. We’ll be providing 6 months notice before it does to give you plenty of time to make changes and updates. If something is not showing correctly on your displays please email us at support@risevision.com and we can help out. Thanks!

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    Tony Sehy

    Per the Rise quote to me a few weeks ago:   

    "but we've tried to mitigate that by giving everyone as much notice as possible, and your existing subscriptions won't see the pricing changes until after June 12, 2019."

    ...um...but you made all my displays not work.  So I guess you won't charge me until then...but you just won't let me use them...what's the point?   

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    Tony Sehy

    I'm right there with you Sarah.  We were told we had until June 2019, but today one customer, a credit union with 20 branches stopped working citing "embedded presentation subscription not active".  I guess when they said we wouldn't be charged for that function, they meant "no longer a customer"  ...crazy word games.  Thanks Rise...that is/was a good customer.  

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    JR Kuchta

    Hi Tony,

    As I mentioned on our phone call, it appears that there was a subscription error on your account.  It has now been corrected and your Embedded Presentation Widget should be working without issue.  We apologize for any inconvenience this caused you!

    J.R.

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    Tony Sehy

    Unfortunately they still do not work.  This company had some specialized gadgets and are still in "classic" as we are trying to figure out how to make some of the things these screens do in the new player that we have them doing in classic.  Unfortunately in that regard we were going with the what we have been told for some time...that we had until the end of October.  There are always fires so those that can be put off are.  ...unfortunately that means they are still not working.  

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    Tony Sehy

    Still not working.  I updated one of the embedded presentations to utilize the widget instead, but still nothing.  

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    JR Kuchta

    Hi Tony, 

    Sorry for the delay.  This subscription should be up and active now.

    Let me know if you are still experiencing problems.

     

    J.R.

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    Ryan Erickson

    Wow. You guys have done an absolutely terrible job of communicating these changes. I found this page because I received a notice that my billing didn't go through because of a change in my credit card info. I'm glad it didn't go through because the service I signed up for was Rise Storage at $120 a year. Now you have signed me up for a different plan at $199 a year and it looks like next time I will be milked for even more since the $199 plan doesn't even exist anymore. How did paying for storage on an otherwise free digital signage platorm morph into me subscribing to a 3 screen plan for close to double the cost. Time to look for other options.

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    JR Kuchta

    Hi Ryan, 

    We have been making a lot of changes to improve our software this year and I apologize if you missed our communication regarding elimination of Storage as an individual subscription.  At the time, the Basic Plan was the least expensive option, so all Rise Storage subscribers were automatically upgraded.  This provided access, not just to Storage, but to Templates, and later premium widgets on licensed displays at no additional charge until their next invoice.  Now, we have added a Starter Plan for 1 display available at just $110 per year.  This looks to be a perfect fit for your network at $10 less than you were paying for Storage.  I would be happy to change your subscription for you if you deem this to be a better fit for your needs.

    Thanks for using Rise Vision!

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