Trouble setting Schedules for different days

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4 comments

  • Avatar
    Colby Maughan

    Hello,

    Has another schedule been set in the Schedules menu? I'd go back and check just to make sure there's not another schedule that may be a duplicate of what you've currently got running. If a display already has a schedule assigned to it, it can conflict with newer schedules as you try to assign them. 

    If you've only got one schedule, let me know and I'll open up a support ticket and we can investigate see what's going on.

  • Avatar
    CNP Partners

    Hello Colby,

    I am sure that there is no other schedule since, as you can see in the picture below, I only have one in my list


    Every single playlist item of my only schedule (LUN-GIO) is set to display weekly on monday, tuesday, wednesday and thursday.

    When I try to set another schedule to display weekly on friday, I get this error message:

    Failed to add Schedule. The Schedule could not be added. Another schedule (LUN-GIO) is set to be distributed to all displays.

    Can you help me solve this problem?

    Thankyou

    Giulia

  • Avatar
    Colby Maughan

    Hello,

    I've created a ticket so we can investigate this issue further and see what's preventing you from setting the schedule. You should have received an e-mail about this ticket, but if you didn't, let me know here.

  • Avatar
    CNP Partners

    Hello Colby,

    I got the e-mail and everything is fine now! I've understood how to schedule my presentations!

    Thank you very much for your support

    Have a nice day

    Giulia

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