Getting error: "There was a problem retrieving the file."

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7 comments

  • Avatar
    Blake Freeman

    Hi Laurie,

     

    When I look at this Display in the Displays Application it's showing as offline. Is there any way you could turn it on for me?

  • Avatar
    Laurie Reeves

    Ah, sorry. I didn't realize that the display_id was in the above info. That's for a different (working) player.

    Afflicted display_id's which are online are:

    MZ8YNZKNX44X
    FH52NX63EQQA
    P3WWDE92H8J4

  • Avatar
    Blake Freeman

    I've made a small change to the Presentation assigned. Could you please reboot the Media Player and let me know what you see?

  • Avatar
    Laurie Reeves

    MZ8YNZKNX44X - "Please wait while your image is downloaded."

    FH52NX63EQQA - "Please wait while your image is downloaded."

    P3WWDE92H8J4 - "There was a problem retrieving the files."

    We see "Please wait while your image is downloaded." on two of the three. We waited about 5 minutes. The third had that for about 1 minute, followed by "There was a problem retrieving the files." Previously, that first message would only appear for about 1 second on all stations.

  • Avatar
    Blake Freeman

    Laurie,

     

    I'm going to create a ticket for this issue. You'll receive an email soon.

  • Avatar
    Adrian Johannessen

    I seem to have the same problem, was there any solutions to this issue? 

  • Avatar
    Kaden Christensen

    Hi Adrian,

     

    I'm going to create a ticket to investigate this issue. You should receive an email from me shortly.

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