Content from Google Sheets stopped appearing on Android Player today (still appears in preview)

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8 comments

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    Ben Stefan

    I am seeing the same issue on the legacy chrome players today. Anyone have advice?

  • Avatar
    Patrick Arsenault

    Hi Steve,

    We don't support the Android operating system and the Google Spreadsheet Gadget is now deprecated and should be replaced with our Google Spreadsheet Widget.

    That said, we haven't been able to replicate this behavior using the deprecated Google Spreadsheet Gadget on our supported displays.  Based on the symptoms you've described, we suspect it's possible that the 3rd party player is now preventing insecure (http) content from loading over https.  Try updating the gadgets in your presentation to use https instead of http -- you can do this in the HTML of the presentation.  Below is an example screenshot.  Please give it a try and let us know if it works.

    Also, just so you know, with our new pricing and licensing changes, the Google Sheets Widget will soon be available only on licensed displays.  I would recommend upgrading your players to ones with a supported OS so you can take advantage of our Licensed Display features.

    Cheers,

    Patrick

  • Avatar
    Steve Shankman

    Hi Patrick,

    Thanks for your reply. I appreciate it.

    I want to add some new information. I originally thought it was restricted to Android, but we had the same problem manifest this morning on three Raspberry Pi based setups, so now we know it's not only Android. The caches must have persisted longer on the Pis.

    I saw that you took a look at the presentation -- thanks for that as well. I went to the same presentation you looked at and changed all of the references to the gadget (ObjectData, which also shows up in the properties of the gadget as "Data Source URL") so that they begin with https://, but that didn't solve it for me. I do have some other content that is referred to (layout, css, etc.) on AWS S3 and refer to that using http://. I wonder if that matters.

    The curious thing about all this is that it happened so suddenly, across three clients' boards (a total of about 20 panels). I can't figure out what caused this to happen, but it is clearly something systematic and based on something that changed somewhere.

    If you have any other thoughts or ideas that would be really great. In the meantime, I've taken screenshots of all the panels using the web preview, which works fine, and making new presentations based simply on those screenshots. That will help at least have something on the display for a while until I figure this out. Based on what you saw on the display, do you think that changing to the new spreadsheet widget will change the way it lays out? I use a custom layout and formatting (not the font/color/formatting settings in the gadget) and having to learn how to re-do that would take hours of time and that worries me a bit.

    Thanks again for your help!

  • Avatar
    Patrick Arsenault

    Hi Steve,

    We've been doing some more digging since my last reply and determined that this was actually a bug on our end -- sorry about that!

    We believe we've corrected the issue at this time.  I tested using a copy of your presentation on my Chrome display and it seems to be working now.  I went ahead and removed the https references for you, since those seemed to break it on my display after the fix.  Can you please try it again and confirm?

    Cheers,

    Patrick

  • Avatar
    Ben Stefan

    @Patrick Arsenault

    I can confirm this fixed my issue on my legacy chrome players! I look forward to a fully supported version of the player for chrome os! 

    Thank you,

    Ben Stefan

  • Avatar
    Steve Shankman

    Hi,

    Yes, it works now when I test on my android phone using the Scott's Digital Signage app. Thanks for addressing that! I imagine the bug was introduced recently, since the displays all broke? Curious what happened and glad we were able to help you find it.

    In the meantime, you mentioned that the spreadsheet widget will work only on registered displays. However, the old gadget I am using works -- what will happen to me over time? Any way I can continue to edit my displays on the old editor? will I be able to edit the HTML using the new editor in some way that I can continue to use what I've written? I don't imagine that I will be able to use my layout .xml file with the new widget. Maybe free service as a bug bounty? :)

    Thanks!

  • Avatar
    Patrick Arsenault

    Hi Ben,

    Awesome, I'm glad to hear it's working again!

    We're almost there!  ChromeOS player is already in Beta.  Here's hoping we see a full release soon!

    Cheers,

    Patrick

  • Avatar
    Patrick Arsenault

    Hi Steve,

    Thanks for confirming yours is working too!

    Sorry for the delay in getting back to you -- you're asking awesome questions and making me do my homework. :)

    The bug was introduced with a change we made to support the new Chrome player.  We definitely appreciate you drawing our attention to it!

    On the subject of the deprecated Google Spreadsheets Gadget, the classic editor at rva.risevision.com was deprecated over three years ago and replaced with our new editor at apps.risevision.comWe've just recently declared the classic editor End Of Life and it will be shut down completely on November 30th, 2018.  This is good news, because it allows us to direct our attention towards creating more cool stuff for the new editor, all of which is being included in Display License.

    If you do absolutely nothing, the worst that will happen is that the classic editor will no longer be accessible after November 30th, 2018, and you will no longer be able to modify the Google Spreadsheets Gadget in the editor or add it to any presentations.  You will continue to see your existing content in the new editor, and it should continue to show up on your displays, but you won't be able to select it or modify it.  If a visual will help you understand, try accessing one of your presentations in the new editor and when prompted to view in the classic editor, click Cancel.  You should notice that the gadgets still show up, but they're not clickable anymore.

    Of course, we don't recommend doing nothing -- we're not supporting these gadgets, so there won't be any more fixes or added features.  All the cool stuff is going on in our new editor from here on out.  Here's a link to a guide you can use to update your deprecated content.  Keep in mind that while we don't plan on preventing deprecated content from displaying, we can't guarantee it won't break and we don't plan on continuing to support it.

    Lastly, layout xmls are not supported in the new Google Spreadsheet widget.  The new widget's styling tools are easy to use, but if you need to be able to customize it further you may need to use the Google Sheets API.

    Hopefully that answers all your questions, but please feel free to reach out if there's anything else I can answer for you.

    Cheers,

    Patrick  

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