Display URL only shows spinning wheel



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    Colby Maughan

    Hello Rob,

    Just to make sure I understand the issue correctly - are you using the preview URL to try and show the presentation on the register? Or have you installed the player app on the register itself? Your post mentions a display ID, but it looks like you're attempting to use a preview URL which shouldn't be necessary if you're using the display ID with the player. 

    Depending on the operating system of the register, it may just not be able to view the preview URL. 

    Let me know and I'll see how we can move forward with this issue.


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    Rob Slotemaker

    Yes, I am using that based on suggestions from others in the community. I have not installed a player on the register itself, because I can't (the vendor of the register manages it and has a generic feature to display from any narrowcasting like URL). See https://help.risevision.com/hc/en-us/community/posts/115019363243-Presentation-as-a-website-.The register is running Windows 10.

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