HELP - White Screens ramdonly

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3 comments

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    Colby Maughan

    Hello,

    It doesn't sound like your signage is behaving the way it should - I've opened a support ticket from your post. Someone from support should be reaching out to you shortly about the issue you're having for more information and to perform an investigation. 

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    Jeff Harlow

    Having the same issue recently. Any ideas what could be causing this? Running Raspberry Pi 4 latest version of the OS.  Device runs any where from an hour to a couple of hours then blanks out to a white page. Seems to lock up the device as we have to physically reset it. 

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    Colby Maughan

    Hello Jeff,

    I'd recommend cutting back on the amount of content you're running, or alternatively, try running your videos at a lower resolution. We're still not able to support hardware acceleration on Raspberry Pi, so if you're running something very demanding it could cause issues like that. Depending on the Raspberry Pi 4 model being used it could be a RAM issue as well as, as the RAM looks to vary between 2 - 4 gigs depending on the model purchased. 

    If the above doesn't work, please don't hesitate to send a ticket in to support@risevision.com

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