Network Error Chrome OS

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4 comments

  • Avatar
    Patrick Arsenault

    Hi Luis,

    This is separate from the Chrome OS issue we identified and resolved this morning.  We opened a defect for it this afternoon and we're working on a solution.

    I'll update you as soon as I know more.

    Cheers,

    Patrick

  • Avatar
    LUIS REYES

    Thanks,. thhe funny thing is that I tested at home the player and I was able to make it work, but this morning I returned it to its place, but again, the same network error, within the RiseVision Display panel I can see it online, and also let me have a screenshot, but shos the error, do you think this is mainly related to the network? I asked and they haven´t made any change on their network..any clue or suggestion? thanks!

  • Avatar
    Patrick Arsenault

    Hi Luis,

    It's just happening to one of your devices, right?  Do you have other working Chrome OS devices on that same network?

    Perhaps try powerwashing it?  Or you can try moving it to a different OU in Google Admin console so that Chrome version will update, and then move it back to the Rise Vision OU?

    Thanks,

    Patrick

  • Avatar
    Patrick Arsenault

    Hi Luis,

    We've just corrected a defect that had symptoms similar to what you've described this morning.  Can you please verify whether the issue is still happening?

    Thanks,

    Patrick

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