Error: No version found for logging

Comments

5 comments

  • Avatar
    Patrick Arsenault

    Hi Joe,

    Thanks for reaching out!

    Can you please confirm that you are using the newest available installer from https://help.risevision.com/hc/en-us/articles/115001872283-Install-Rise-Player-on-Linux? 

    Cheers,

  • Avatar
    Joe Kirchner

    I was able to resolve this issue...it was a connection issue.

    Thank you

  • Avatar
    Patrick Arsenault

    Hi Joe,

    Awesome -- kudos on resolving it, and thanks for the follow-up!

    Cheers,

    Patrick

  • Avatar
    jonathan tivinan

    Hi there.

    I'm experiencing this exact same error screen. We have several displays all running on windows 10 players. Players have been working fine for the past 18-24 months. Suddenly they all stopped around the same time - 24/06/19 Just got a black screen. Not even the stop player command (ctrl+alt+Q) works once this error appears. 

  • Avatar
    Robb Price

    Hi there Jonathan,

    We discovered this issue yesterday and successfully corrected it. Are you still getting this issue when you restart your Displays?

Please sign in to leave a comment.