Version 2019.05.07.20.28 Free Widget issue

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4 comments

  • Avatar
    Robb Price

    Joe, 

    Since that Widget has been long deprecated, it is no surprise that parts of it may no longer function as expected as our Player gets updated.

    Does this happen with the newest Weather Widgets?

     

  • Avatar
    Joe Kirchner

    Hi Robb,

    Yes this is an old Widget that's been depreciated. It still worked fine for the past 2 years since that's been mentioned...it's interesting to me that this latest player version is where it finally broke. Are you able to see where it's breaking? 

    I haven't tried the newest weather widget...from what I can gather, it's based on the same code.

    We no longer have the ability to control the player version like we had in the past either, correct?
    Thanks for your help Robb,

    Joe Kirchner

  • Avatar
    Robb Price

    Hi there Joe,

    With the Electron Player, it always automatically update to ensure that all parts of Rise Vision are working together, on the latest supported versions, so that is correct, there is no way to remain on a specific Player version.

    Any chance you can shoot an email to support@risevision.com with a link to the Presentation with that Widget? We can take a look at it to see if we can determine anything obvious that may be causing the issue.

    Thanks!

     

  • Avatar
    Joe Kirchner

    okay, emailing now. Thank you

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