Rise Vision Cached Playlist on Chrome OS Keeps Streaming instead of playing Cache

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  • Official comment
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    Patrick Arsenault

    This issue turned out to be related to content deprecation.  If someone else is experiencing similar issues, I recommend the following steps to resolve it:

    - Please make sure you are using the newest version of Rise Player.  You can find links to our install instructions here.
    - Please update all content to use the new Editor.  Here's an article that should help.

    Please also note that by design, Rise Local Storage supports only content that is uploaded to Rise Storage.  

    Feel free to reach out if you have any follow-up questions or need a hand!

    Cheers,
    Patrick

  • Avatar
    Patrick Arsenault

    Hi Waqqas,

    Thanks for letting us know! Our developers are looking into this now.

    I've opened a ticket so I can reach out to you with some questions.

    I will update this thread with our findings for posterity.

    Cheers,
    Patrick

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