Pricing Change

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111 comments

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    Brian Loosbrock

    Tony, I understand that the changes we’re making aren’t advantageous to your business. Unfortunately we can’t be all things to all people. We have a team of people deeply dedicated to doing everything we can to help our users, both in the product we create and the support we provide. This includes helping those transition to another provider if we are no longer a good fit. We have offered in the past to help you transition if what we are doing doesn’t work for you. We have great respect for what you are trying to do with your business, I ask for the same with what we are trying to do. Thanks

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    Rob Slotemaker

    I would like to share that I have mixed feelings about this change. First, this price change has not been well communicated to users who've been using Rise Vision for who knows how many years. I have triple checked the two user accounts I have and there have been no email communications. The only communication I have seen is this discussion here, which I accidentally came across by the way.

    However, I do understand it can't all be for free forever. I am using this platform for 5 years now and always wondered how what I've been using could be for free still. Contrary to what others have been complaining about, I have not had any technical difficulties, other than some issues with our Chromeboxes, but that was 100% due to Google's changes and updates, not Rise Vision (as a result of those changes we suddenly had to pay for being able to have Chrome OS automatically start in kiosk mode ...). We're using the free widgets and presentations and scheduling, plus the Google Spreadsheet widget we  can use because it's use is still grandfathered.

    We're a sports club and even though I have a technical background and can do a lot in HTML etc myself, I can't expect others to do the same. Hence building something on a web site and only using Rise Vision with a URL is not an option.

    With all of that in mind, I certainly understand the time has come to pay. But I can understand that the price per display may be too much for some, esp. non-profits like us. I would suggest Rise Vision to look into this and either offer higher discount for non-profits or consider a lower priced offering. For example, I don't need storage (we have all our files on our web site). We also don't need templates. because of the pricing we will be reducing the scope of what we use Rise Vision for (fewer displays). On the other hand I do see value in being able to temporarily expand display licenses, for example for an event you're organizing (in which case I may be willing to pay e.g. $50 for an extra display for one month).

    My 2 cents ...

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    Brian Loosbrock

    Rob, 

    Understood re. all points. My apologies that you did not receive an email communication from us. I see you’ve reached out to our sales team and we’ll also be reaching out to you to discuss how we can help the impact on your account.

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    Dave Soper

    Same here on the missing communication thing. I saw a notification on-screen today and that got me digging. 

    We have been using Rise since late 2012 or early 2013. Hard to remember back that far :)

    To the point that Darius made, folks need to get paid. No doubt. Our team has been paying invoices since the first time there was a charge for storage. It made sense to do so.

    The journey was not without challenges. We were there when embedded presentations became a paid feature and caused us to do a complete content architecture change out, when the chrome players first went away leaving many of us to swap player infrastructure, and when the chromium update of 2015 left floating mouse cursors on all of our network display screens for a few weeks. It was sometimes unnerving, but mostly fun and cost-effective to be on the ride with Risevision.

    As is the sentiment with many of the others who have chimed in, I am a little concerned and uncertain about the implications of the cost increase to my customers and operators and would appreciate someone reaching out to give me a 5-minute walkthrough on exactly what capabilities we can expect to "regain" (in terms of features we have been restricted from at our current level), and what the all-in cost is going to be, and when, while we figure out a plan.

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    Brian Loosbrock

    Dave, I see you’ve reached out to our Support team. Someone will be in touch today to discuss the impact to your account and how we can help with the transition. We appreciate you being a long time user of Rise and I’m hopeful we can continue to work together.

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    Mike Theleman

    What will happen on January 1 with any display that isn't licensed?

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    Wendi Borden

    When it happened to us, our screens just showed this. They may have made some changes since then, but I'm sure it's something similar.

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    Brian Loosbrock

    Hi Mike, if your trying to show a presentation on your display and it isn't licensed you'll see a white screen with a missing licensing message. Thanks

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    Bruno Bicalho

    So, please consider to don't make false advetisement after 2020 and change the Free Open Source webpage
    https://www.risevision.com/open-source-digital-signage-software

    I'm disappointed and moving to Wordpress as a solution.

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    Robb Price

    Bruno,

    That page refers to all the functionality that is included in our free solution, which you can read more about here: https://www.risevision.com/free-digital-signage

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    Robb Price

    Our deepest apologies on the delay in getting back to you Dariusz,

    I've created a support ticket for you with our support team so we can get in touch with you ASAP.

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    JR Kuchta

    Thank you for your understanding, Dariusz.  You're all set and licensed.  Have a Happy New Year and thanks for using Rise Vision!

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    Tony Sehy

    So I still don't get the whole change.  I received a call in early December also.  The proposition was for me to change all my machines over, but I wasn't sure why I'd do that.  I would pay more money for the same functionality.  Isn't the only thing I have to do to "change over" is toggle to "licensed display" in the upper right of the interface?  

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    Blake Freeman

    Tony,

    You'll need to pay for a Licensed Display, then activate the Display by toggling Licensed Display to on.

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    Wendi Borden

    To Bruno's comment: While a bit deceptive, that linked page is 100% what they are offering for free now. It's a bit of a "read the fine print" deal. I personally feel the use of "open source" doesn't fit RiseVision anymore. Granted, their code is out there on GitHub (I appreciate and have referenced it for different things) but as far as an open-source/community type feel, that is long gone at RV (my opinion). I think anyone arriving at RV by searching for "open source" will be sorely disappointed.

    To comment on the customer service, I have always been very impressed with the service I've received from RV. Huge shout-out to Robb for being so helpful these past few years. Kaden, Colby, Brian, Blake, Andre, Byron, Ezequiel, Shea, and Ryan have all helped or spoken with me at some point. JR has been great about reaching out through this transition, answering my questions and making sure we're aware and licensed. I may also be missing some others (apologies!) but I would like to send a "thank you" to all the staff there. You really can't get any better for the price we've paid so far!

    And for everyone.. Since I entered this journey in 2013, signage has changed and evolved quite a bit. I totally get that RiseVision needs to find their niche and pursue the money to keep these good guys I mentioned above employed. There are certainly a number of digital signage solutions out there now! They vary from absolutely free to quite costly. I've tested many of these solutions personally, and I hope everyone else affected by this Pricing Change has taken some time to do so as well.

    It really boils down to what YOU need in a signage solution and how much work YOU are willing/able to put into that. Over the past year, we've ended up forking in a few directions. For some of our more hands-on customers, we're using another solution entirely. It's actually more expensive than RV, but offers features we needed and RV was not working toward. We have had a great experience so far. We still have several signs on RV though, and the choice between URL and Licensing was a little tricky. We were able to move 90% of our signs over to the URL option (quite a bit of coding work on our end for that), and the handful of leftovers are getting licensed today. I'm thankfully in a position where we have the technical knowledge and capacity to make such a move. I realize not everyone has that ability.

    Again, this is all about what YOU personally need in a signage solution and what YOU are willing to invest yourself. If "FREE" is at the top of your list, I'd suggest something like Xibo or FreeDigitalSignage. Note both of them have paid tiers as well, and the basic/free setup is going to require some technical background or time investment. Example: If you host a Xibo server and it goes down, there's no RV support to message. Want "FEATURES" .. I'll say for the most part, features seem fairly standard from company to company, but some are going to charge you more. ;) There are some out there that also provide content (think doctor's office video streams, etc). Depending on what type of thing you're looking at, you may shell out some money. Some of the places we considered ranged from $7 - $30/month.

    Another big point for us is hardware - and that's something that's also going to vary widely from person to person. Want to use cheap RPi boxes? There's several signage solutions that can do so. Need something more robust? Be sure the solution you're choosing can handle it. Just one more thing to keep in mind while you shop around. In our situation, I had to also keep in mind the types of hardware we already have in the field (shipped to several remote locations) so it certainly was a factor in the providers I looked at. It would definitely have been costly to replace hardware. Some providers require you to buy their hardware too - ouch ($$$)! You also need to keep in mind your users and the places these are going to be installed... Personally I try to find things I could walk my grandmother through using over the phone (because often that's similar to what we end up needing to do *lol*). You also need to pick something you'll be able to purchase again if you need to replace.

    I absolutely feel that RV is a good mixture of price, features, and stability, while also being product that's easy to use for the newcomer. I regret that our business directions never aligned to be a perfect fit. The new solution we chose has some big shoes to fill service-wise (though I have great things to say about them too for the past year!) We'll continue using RV with the URL option for now and I will be keeping tabs on the community to see if things change.

    Thanks RiseVision for the service you provided our company for several years! I've also enjoyed my interactions with other members of the community. It is nice being able to help one another, and things have always been kept cordial and professional here. Anyone interested in reaching out via LinkedIn - please do. I'd like to keep in contact. Wishing you and everyone else a great and prosperous New Year! Cheers! :)

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    Örjan Fredriksson

    Wendi..!    Thanks for your impressive writing. I'm all with you.

    Almost midnight here so I will keep it short.

    We have also enjoyed our trip with RV and was dissapionted that there was no extra offer for us that have been here for 5-6 years. We're also struggeling for the money between... As for now we will try Xibo on our own servers,  and they will probably fill our needs. 

    Currently we are working with Philips D-line screens with android app and they are impressive!

    Our future customers will lead us to the correct solution.

    Thats my only conclousin so far.

    Thanks all and happy new year!  And I will keep my RV login for sure...

     

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    Tony Sehy

    Blake,

     

    Unfortunately when we tried to subscribe your interface gave an "Address number out of range" error...whatever that means.  

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    Tony Sehy

    OK...I'm guessing the system isn't actually automated.  Once I got around the address thing by using my personal address and not my company address I then went to toggle on my displays and it wanted to go back to the beginning of the process of subscribing.  

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    Darius Aleksas

    Well, I intentionally left one of our displays FREE and on January 2, 2020, it works just like other, LICENSED, displays )

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    Brian Loosbrock

    Hey Darius, we are gradually rolling out the implementation to ensure we catch any potential issues before they impact all users. Thanks

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    Blake Freeman

    Tony,

    Sorry, I'm not quite sure what you mean. If you need assistance subscribing to Display Licenses please email support@risevision.com, let us know how many licenses you'd like added, and the Company ID that they should be added to.

    Thanks

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