Pricing Change

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    Tony Sehy

    Wow...so this is kind of a bunch of crap.  Rise originally sold their service as "Open source...which was great because you can do anything you want with it."  Now you've decided to make templates without asking and force everyone to pay your creative cost?  So the same people that are smart enough to utilize the open source capabilities are now too stupid to manage the creative side.  ...money grab.  

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    Tony Sehy

    I am actually very curious why you would not just charge for those templates used rather than create the approach that those who handle their own creative must pay for those who don't know how.  

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    John Caballero

    This is concerning for me too.  I cannot use your templates, from what I can tell.  Your templates are full screen templates, I do not see how to change their size.  I do not want to use a series of templates because it does not provide sufficient opportunity for branding my digital signage around campus.  Now, I am forced to pay for creative work that does not work for me.I agree with Tony, you should charge those people who use the templates.  Or, at least create more flexible templates that can be sized as necessary to work with other elements on the HD screen

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    Blake Freeman

    Thank you for the feedback, Tony.

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    Blake Freeman

    Hey John, I’m sorry we’ve caused you concern. I believe you can use the templates with your Presentations and I’ve reached out to you in a support ticket to show you how. We’re also planning improvements to simplify how customers can use templates in an area of their Presentation so that their branding is always visible. We know that keeping a consistent look and feel is important.

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    Chris Lamothe

    This is a very reasonable way to go about doing things and your rates remain among the best out there. No complaints from me!

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    Eric Ochoa

    I have to change my comment on this post. I am very unhappy with the direction this platform has taken, you're asking for money now for the same basic garbage that has been available for 5 years now.... and what's worse is the widgets don't work properly. Emailing support with explicit information and screenshots results in "I don't understand the issue". I'm going to demand my money back for this and find a new platform if this minor stuff isn't fixed.

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    Bill Tennis

    I am very happy with the RiseVision product. Keep up the good work.

    Bill Tennis

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    Kyle Calderwood

    While I'm a paying customer, I have suggested Rise Vision to many other schools. It would be great for adoption rates if you also still have a free tier to allow organizations to test the platform.

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    Blake Freeman

    Hey Kyle!

    Great to hear from you, and you make a great point.

    All new companies get a 14 day trial with 3 Display Licenses. Our support team is pretty generous if 14 days isn't enough to test Rise Vision. If a Company were to need a few extra days to try it out, I'm sure they would be happy to help!

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    Eric Ochoa

    We fired up RISE again for our event QuakeCon and the calendar widgets don't work properly. The workaround is a really poor hack. Displaying any event that has an end time after midnight results in no time being displayed at all in the scroll.   You have to set the end time to 11:59PM the same day.

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    Blake Freeman

    Hi Eric,

    Sorry to hear you're so unhappy. In the ticket that you submitted, I confirmed the defect once I was able to ascertain what the problem was, and logged the bug for our developers. Since the defect won't be closed until after your event is over, I went ahead and refunded the entire subscription purchase for the month term.

    The problem you're encountering is not a result of pricing changes. Rest assured we'll do our best to get it resolved in a timely manner.

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    Jim Johnston

    As a technical user I won't be using any templates, but as long as we can continue to use the HTML editor to integrate our own apps within Rise I'll keep recommending it for any signage work I get. My five cents.

    I might also add, it would be good idea to grandfather licences for a year rather than six months, as most of the time contracts are given on a yearly basis and if you've already invoiced a client it's going to be you who has to pick up the difference once the price change is implemented.

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    Eric Ochoa

    Blake,

    Per our discussion yes that resolves my immediate issue of being dissatisfied. On a long-term note I think that you guys need to step up what you make available as widgets in your platform if you're going to continue with price increases. I mean, I feel the need to make money too... but when I ask for more it's because I'm giving more. You're not giving more. We'll try again in 2020 =D 

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    Eric Chirnside

    We self-host and only use the basic image template. We have considered using the basic HTML and video templates, but we have no interest in the other ones. Will those remain free or are you going to start charging for those as well? The pricing page is unclear as only paid options appear at the top. A few of the FAQs deal with free screens, but I don't know if those just haven't been updated/removed yet in the new pricing structure.

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    Blake Freeman

    Hi Eric,

    All Templates and Presentations fall under the licensing model. Very simply, if you have a Licensed Display you can show a Rise Vision Presentation on that Display.

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    Eric Chirnside

    So you're starting to charge for something that used to be free is what I'm understanding. $120/year for putting a slideshow on a loop. I guess we're now in the market for a different solution.

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    Jim Johnston

    Hey Eric, from my understanding if you start with a blank presentation you can still use the image widgets for free (along with all the other widgets below) to easily make a slideshow. This also includes all the scheduling behaviour.

     

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    Eric Chirnside

    Hey Jim.

    Yes, that's exactly what we've been using (just the Image Widget, full-screen). Maybe I'm confusing the terms Template and Widget in this case. If the above widgets remain free and I don't have to pay for a subscription to use them, then I guess this change doesn't affect us. I just did a little test and it seems you're right about still being able to start from a blank presentation and use that set of free widgets, so as long as that remains the case, we're cool.

    Also, Bread & Butter did an event for us up in Santa Barbara a few years ago. Cheers!

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    Blake Freeman

    Jim, Eric,

    Let me clarify this discussion. Any Displays that have a Presentation scheduled will require a Display License.

    If you've been a customer prior to June 26th of this year, you'll have until January 1, 2020 to make changes to your account. After January 1st, 2020 and unlicensed Displays with Presentations or Templates scheduled will show a missing license error message.

    Free Displays are capable of showing scheduled URLs (E.g. pages hosted elsewhere). 

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    Jim Johnston

    Thanks for the clarification Blake

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    Darius Aleksas

    Blake, wait... what?! From 1 JAN. 2020 every display showing presentations will need licenses? Is this correct?

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    Kyle Calderwood

    Yes I'd like to know about that too. We currently are in the plans to add another display in our main office and our account shows 1 display available. If that were to change and we'd need another subscription for that display then we're going to have to rethink this whole process.

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    Blake Freeman

    Darius,

     

    I've opened up a support ticket for you. I'll be happy to give you a call if needed.

     

    Kyle,

    Each Display that has Templates or Presentations scheduled will require a Display License. Our subscription model is simple, it's per Display. The more Displays you have, the less you pay per Display. Education and non-profit get an additional 10% off. Let me know if you'd like a call and I can set something up.

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    Kyle Calderwood

    Right now we have 1 licensed display with 2 available. Are the 2 available being taken away?

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    Darius Aleksas

    Blake, no need to call. I just did not know that, but now I do, and we are gonna be addressing this issue. Thank you very much.

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    Blake Freeman

    Kyle, No way! If you're paying for Displays, they're going to stay on your account. You simply need to add those available licenses to any Free Displays you have that are showing Templates or Presentation and you'll be good to go.

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    Wendi Borden

    "After January 1st, 2020 and unlicensed Displays with Presentations or Templates scheduled will show a missing license error message. Free Displays are capable of showing scheduled URLs (E.g. pages hosted elsewhere). "

    Wow... I'm very disappointed with Rise Vision and the direction this is going. This was never communicated in this way before - not in any announcement I have seen, and not in any contact with me (even though we have over 150 signs). From Darius's reaction, I am guessing the same applies; and I know he is very active in the community. We will be addressing this issue internally as well. I hate that Rise Vision has never aligned with our company - we're always reacting and recovering from decisions made.

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    Blake Freeman

    Hi Wendi,

    We've got announcements going out to all customers in the coming weeks.

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    Tony Sehy

    Wendi I agree with that statement.  I like Rise as a product.  It does seem like some features never fully work, other times it seems a change is made with little to no testing and our entire network blows up over night.  Having said that, it does what we need it to do and for the most part has been solid.  However, I fully agree with your sentiment.  Their business plan and approach seems to be a never ending moving target and elements we use and turn them into selling points to specific customers they abandon, or change them and we are left holding the bag.  They change pricing policy non-stop then we have change ours non-stop.  Also the constant pricing changes and the per-display model seem like their target market is smaller users who won't be affected as much.  Even the decision to create templates and force you to pay because they have made them, when the platform was first introduced as a open source "open canvass" approach that was very versatile.  Now it seems they want to be an all inclusive platform where they develop right down to the creative level making it a low level user friend platform.  Again...aimed at the smaller groups.  We have had to change our model multiple times because of this moving target.  We've also lost a banking customer with over 20 branches because of these issues.  I have a meeting with another customer tomorrow because other changes and abandonment of useful tools have led us to the point where the work we perform and what we make on it combined the decreased usefulness since first contracting this customer makes it a losing battle and we're cutting them loose.  

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