Pricing Change

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    Dennis Boyd

    I'm glad I looked into pricing when I got a renewal email, or I wouldn't have noticed this.  We've been paying $200 a year for storage, but even if I don't add licensing for some displays that haven't been used in a while this is still going to jump our costs up to almost $800 a year.  I was really happy that RV started supporting Raspberry Pis again, and I'm sure $800/year is a competitive price, but that's quite a hike for a school to justify the money for.  I can't say we're definitely going to bail, but I can't say we'll be able to continue with RV either, especially if we find an alternative.

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    Blake Freeman

    Hi Dennis!

    Thanks for the thoughts, JR should be reaching out to you directly.

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    Chris Schwehm

    Gotta say, I'm with Dennis Boyd on this.  Can't justify $5k+ per year to support this.  We will likely have to bail and revive our in-house system.  As most of our signs show very static content, I can't begin to justify this cost for those signs.  I think that around $2k/year to support our 50-60 signs is reasonable but no way can I justify $5k+.  

     

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    JR Kuchta

    Hi Chris,

    Thanks for sharing your situation.  I'd love to connect with you, as well.  We can review your account and discuss your displays and content.  I'll be reaching out shortly.

     

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    North Shore Cinema

    We're in the same boat at Chris.

    100% of our content is self hosted HTML, with the caveat being that some of it has a URL parameter at the end.

    Example:

    http://signage.northshorecinema.ca/PreShow/?Screen=1

    http://signage.northshorecinema.ca/PreShow/?Screen=2

     

    As under schedules, there is no option to target a specific URL to a specific display (without creating a separate schedule for each display).

    The way we use Rise at the moment is that we have a blank presentation setup with a set of overlaping placeholders, each with an iFrame in it. Each iFrame has the same URL which we host, but each URL has a different query parameter at the end (eg. URL/?Screen=2). Each placeholder is set under "distribution", to only display on the correct display which it is supposed to show up on. This way we can add a single presentation to a schedule, and the correct content will show up on the displays.

    As long as there's no way to add a URL to a schedule and target that URL to only specific display(s), we're going to have to jump ship somewhere else too. There's no way we can justify over $1000/year Canadian for our mom & pop operation, just to display HTML pages which we create and host ourselves.

     

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    cheeto4493

    North Shore, I fixed a similar issue with PHP.

    We use a map of our building with a "You are Here" arrow where each sign is located. Since each display used a static IP, I used PHP in reference to that IP address to insert images. I think this will only work if the hosting is on the same LAN. I put in a little web server locally to cut down on refresh times, plus I was already using it to fetch/cache/re-serve a weather page to our displays to save on API hits.

      You could probably do the same with an iframe or other element, or even a redirect to the proper page if the reload time is not an issue. I also ended up using a javascript refresh to reload the page every 5 min. to overcome caching/static page loads.

    The only reason I'm still using Rise is because of the scheduling html's by day of the week. Although I could probably do this with PHP as well if need be, this is just easier.

    Here is the code I use to insert 1 of 4 images based on IP address.

    <?php
    if ($_SERVER['REMOTE_ADDR'] == '192.168.4.80')//PS
    {
    echo("\t\t<span style='display: block; position: absolute; top: 446px; left: 53px;'><img src='YAH_LEFT.png' /></span>");
    }elseif ($_SERVER['REMOTE_ADDR'] == '192.168.4.81')//North
    {
    echo("\t\t<span style='display: block; position: absolute; top: 662px; left: 89px;'><img src='YAH_UP.png' /></span>");
    }elseif ($_SERVER['REMOTE_ADDR'] == '192.168.4.82')//WEST
    {
    echo("\t\t<span style='display: block; position: absolute; top: 796px; left: 179px;'><img src='YAH_RIGHT.png' /></span>");
    }elseif ($_SERVER['REMOTE_ADDR'] == '192.168.4.83')//FH
    {
    echo("\t\t<span style='display: block; position: absolute; top: 821px; left: 498px;'><img src='YAH_RIGHT.png' /></span>");
    }
    ?>
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    Darius Aleksas

    OK, I also have something to add here now. We are happy to pay what you are asking, RV, but please, make it work reliably. I have this presentation with 10 rotating images for a background. I have placed them individually within the same placeholder and set them to play for the 60s. The image transition is tied to another transition in a different placeholder. Both transitions happen at the same time and the timing is perfect. Thing is that after a nightly reboot, the image widget fails to download the very first image in time and displays an error message instead. No problem with that, the image widget plays out the rest of 9 images nicely as it supposed to. The problem is that darn error message never goes away and I never get to see the first image until the next scheduled reboot or until I manually refresh the presentation by Save & Publish. And it happens instantaneously, which tells me that this image has been downloaded already. To my understanding, the image widget is supposed to play images it failed to download in time when there is next time to play them. So it does not. It also does not happen every time, it only happens every 2nd time. RV, I can't deploy a display when the presentation is acting up like that.

    I tried to switch over to the 'image folder' option and it did not work for me:

    A. There is an ugly spinner right in the middle of my presentation each time images transition ... why is it there anyway?

    B. Most importantly, the image transition timing goes out of the window ... I cannot synchronize what is happening in this placeholder with what is happening in another placeholder.

    So I need them individual images option to work reliably. I am working with Kaden on this and the guy is great, but what bothers me that according to him, RV cannot see any error logs on their end. I assure you, I am not BSing here, this is happening on my display ... Acer Chromebox.

    We cannot blame the internet ... it is wired and Internet connectivity is constantly present at this location. Image sizes warry from 100KB to 400KB ... lightweight JPGS in other words.

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    Robb Price

    Darius,

    I've created a support ticket so we can reach out to you and get to the bottom of this.

    Thanks!

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    Justin Hayes

    So currently I code URLs for our poster images as (free) image widgets on a (free) blank presentation so I don't need to pay for storage or licensed displays.. I tried putting these URLs into a schedule directly and I don't see anything loading at all. Do I now need to make an HTML page for each of these images and use those for the URLs instead?

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    North Shore Cinema

    Yes Justin, it seems like that's what you would have to do.

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    Justin Hayes

    Oh, bother. I wonder what I'll do in another 6 months when RV takes that freebie away too :P

     

    /s - maybe

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    Darius Aleksas

    Robb, I've been emailing back and forth with Kaden about this problem on these support tickets: Rise Vision Support Ticket 41766-RE: Rise Vision Support Ticket 41117-RE: Rise Vision Support Ticket 40233. Do we really need another one?

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    Robb Price

    Darius,

    My apologies, I didn't realize you already had a ticket open with Kaden. I let him know, and he merged those 2 together. 

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    Nate Laun

    Northshore & Justin - We've been using Google Slides presentations embedded in an html widget for our displays. It makes it really easy to update content, and it's free hosting. (Instructions here)

    The tricky part is going to be replacing the scheduling for us. I'm worried if I go through the headache of setting up hosted web pages with the embedded Slides, that RV will come back in several months and say they are removing the free URL presentations. So I would be interested if anyone runs across scheduling software as good as RV has done. Otherwise we may be looking at cron jobs on our Pi's... :/

    If we were talking a couple hundred bucks a year for this really small feature we use, we'd be happy to throw some money at this. But trying to find, let alone justify, $1,500/year for such a limited function, isn't attainable.

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    Justin Hayes

    I agree, I will easily go back to rolling my own solution if I'm forced to pay for the bare minimum functionality I need. Ultimately, we only use RV because it's easy for non-savvy users to edit our signs without IT's assistance. My non-profit will not pay that kind of money to save me from having to do the communications department's job, the answer will be "tough cookies, other duties as assigned*".

    * The famous provision in our employment contracts that lets them force me to do other people's jobs for them.

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    North Shore Cinema

    Nate, we actually do use Google Slides for our content that isn't being updated dynamically. Our setup looks something like this:

    Presentations:

    Presentation: Google Slides 1 iFrame (Distribution: All Displays)

    Presentation: Static HTML iFrame 1 (Distribution: All Displays)

    Presentation: Google Slides 2 iFrame (Distribution: All Displays)

    Presentation: Static HTML iFrame 2 (Distribution: All Displays)

    Presentation:

    • Dynamic Data HTML page iFrame (Distribution: Screen 1 only)
    • Dynamic Data HTML page iFrame (Distribution: Screen 2 only)
    • Dynamic Data HTML page iFrame (Distribution: Screen 3 only)

    Schedule (All Displays):

    Google Slides 1 iFrame 

    Static HTML iFrame 1

    Dynamic Data

    Google Slides 2 iFrame 

    Static HTML iFrame 2

    Dynamic Data

     

    The content across all the displays is exactly the same, with the sole exception of the URL parameter, and is all hosted by us.

    What is infuriating me is that, with the changes Rise is making, there's nothing stopping me from making a schedule for each and every display, and putting the same content in each one, with the only difference that the URLs to the dynamic content would be different (including the URLs with the parameters in the correct presentation).

    It just seems absolutely ludicrous that if I want to add another URL, or change the time that a URL is displayed for (eg. I add or remove slides from the Google Slides) that I'll have to go and edit 6 or 7 identical playlists.

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    christoph niedermoser

    I don't need your templates! I only need to embed websites and presentations. We suddenly came to point where this platform doesn't make much sense for my needs... 

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    Rob Slotemaker

    Ok, help me understand. I just noticed this discussion about pricing changes. Somewhere in the discussion I see a comment about communication to users. I cannot find any communication in the last 6+ months about these changes.

    I have Presentations with standard Image and Text widgets and I've been using those for almost 5 years now for free. Am I understanding correctly that I will have to pay for those as of Jan 2020 ?  If so, I'd be paying $22 a month for 2 Displays right now and that would become $24 a month as of Jan 2020 ?

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    Blake Freeman

    Hi Rob,

    Sorry to hear that you didn't receive our emails, if you need anything, please open up a ticket and we'll be happy to help out.

    For two Displays as of January 2020, the total will be $22/month.

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    Darius Aleksas

    C'mon Blake, there goes Netflix subscription ...

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    Aston Wood

    We're a charity and can't afford $22 a month.

    So thanks for the support

    Good luck with your 'investing'

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    Tony Sehy

    So this is problematic and here is part of the reason why.  This company has never had a bulletproof working product.  It's like in continual beta mode.  For some time now there have been claims that your signage will run even if there is no internet.  Guess what...not true. The screen turns white and sometimes you have to re-enter the display ID.  There is a big difference between "good" and indispensable.  Right now Rise has a product that works for us.  However, it's not always good and definitely not indispensable.  Frankly, the jumping around scares me as much as the continual price changing.   It seems like maybe in the long run Rise is holding out to sell the company, but may be bleeding money. Because if not, then they simply are out to gouge the customer.  In very short time the pricing structure went from free to a "low" flat rate per company to higher rate per display to tacking on another dollar.  LogMeIn thought they were indispensable as well.  We replaced them just this year.   

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    Kyle Calderwood

    We just received our quote today. As a school (even with an educational discount) our costs have now increased 50%!! Granted I do feel we use all the features being offered but that is a staggering increase. 

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    Eric Ochoa

    Tony,

     

    I experience the same issue.  On our displays if they lose internet, they become worthless.

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    bladedthoth

    So, please clarify. Your post is not clear. I've had clients set up with RiseVision with text, images and URL. We chose the platform because you had claimed open source.

    I understood when you wanted to have costs covered when you began to charge for storage but you provided an option.

    I've been spending days trying to get "Free" displays set up, only to have those displays greet me with "Invalid Licence". I used the "Free" Blank Template and "Free" elements and widgets. Nothing clarifying any of this on your site. I had to bumble into this post.

    So, my understanding, the only "free" option is to set a schedule pointed at an external website now, correct? And you will be removing the previous free functionality on even existing displays?

    I'm sorry, but this is not a price increase. This is a change in how the entire platform works, alienating previous customers, even those who have purchased hardware through your offerings. I have brought you paid clients and free alike.

    Edit: To further converse, I never received any notice of any of this, on my account or business client accounts. Not of the price increases and not of basically the neutering of free displays to the point of uselessness, even existing free accounts.

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