Pricing Change

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    Brian Loosbrock

    Tony, I understand that the changes we’re making aren’t advantageous to your business. Unfortunately we can’t be all things to all people. We have a team of people deeply dedicated to doing everything we can to help our users, both in the product we create and the support we provide. This includes helping those transition to another provider if we are no longer a good fit. We have offered in the past to help you transition if what we are doing doesn’t work for you. We have great respect for what you are trying to do with your business, I ask for the same with what we are trying to do. Thanks

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    Rob Slotemaker

    I would like to share that I have mixed feelings about this change. First, this price change has not been well communicated to users who've been using Rise Vision for who knows how many years. I have triple checked the two user accounts I have and there have been no email communications. The only communication I have seen is this discussion here, which I accidentally came across by the way.

    However, I do understand it can't all be for free forever. I am using this platform for 5 years now and always wondered how what I've been using could be for free still. Contrary to what others have been complaining about, I have not had any technical difficulties, other than some issues with our Chromeboxes, but that was 100% due to Google's changes and updates, not Rise Vision (as a result of those changes we suddenly had to pay for being able to have Chrome OS automatically start in kiosk mode ...). We're using the free widgets and presentations and scheduling, plus the Google Spreadsheet widget we  can use because it's use is still grandfathered.

    We're a sports club and even though I have a technical background and can do a lot in HTML etc myself, I can't expect others to do the same. Hence building something on a web site and only using Rise Vision with a URL is not an option.

    With all of that in mind, I certainly understand the time has come to pay. But I can understand that the price per display may be too much for some, esp. non-profits like us. I would suggest Rise Vision to look into this and either offer higher discount for non-profits or consider a lower priced offering. For example, I don't need storage (we have all our files on our web site). We also don't need templates. because of the pricing we will be reducing the scope of what we use Rise Vision for (fewer displays). On the other hand I do see value in being able to temporarily expand display licenses, for example for an event you're organizing (in which case I may be willing to pay e.g. $50 for an extra display for one month).

    My 2 cents ...

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    Brian Loosbrock

    Rob, 

    Understood re. all points. My apologies that you did not receive an email communication from us. I see you’ve reached out to our sales team and we’ll also be reaching out to you to discuss how we can help the impact on your account.

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    Dave Soper

    Same here on the missing communication thing. I saw a notification on-screen today and that got me digging. 

    We have been using Rise since late 2012 or early 2013. Hard to remember back that far :)

    To the point that Darius made, folks need to get paid. No doubt. Our team has been paying invoices since the first time there was a charge for storage. It made sense to do so.

    The journey was not without challenges. We were there when embedded presentations became a paid feature and caused us to do a complete content architecture change out, when the chrome players first went away leaving many of us to swap player infrastructure, and when the chromium update of 2015 left floating mouse cursors on all of our network display screens for a few weeks. It was sometimes unnerving, but mostly fun and cost-effective to be on the ride with Risevision.

    As is the sentiment with many of the others who have chimed in, I am a little concerned and uncertain about the implications of the cost increase to my customers and operators and would appreciate someone reaching out to give me a 5-minute walkthrough on exactly what capabilities we can expect to "regain" (in terms of features we have been restricted from at our current level), and what the all-in cost is going to be, and when, while we figure out a plan.

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    Brian Loosbrock

    Dave, I see you’ve reached out to our Support team. Someone will be in touch today to discuss the impact to your account and how we can help with the transition. We appreciate you being a long time user of Rise and I’m hopeful we can continue to work together.

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