Pricing Change

Comments

111 comments

  • Avatar
    Travis Swaim

    lower on that page.

    "Don’t need great looking Templates or data integrations? Check out our free service."

    1
    Comment actions Permalink
  • Avatar
    Nate Laun

    Really hope the free service isn't leaving, like the comments on this post by Rob and Blake seem to imply. We don't use any templates, we don't need our content hosted, but we really do appreciate the hosting and scheduling of our custom blank presentations. It would cost ~$1,500/year for us to continue with the setup we've spent the last three years creating. If you are serious about hitting your goal of 1,000,000 screens, you should be looking for ways to expand your free product, and continuing to innovate your paid offerings to convert these established clients. This seems like step in the opposite direction.

    Also, as an exclusively free user, the price point for the widgets in the past was too high to entice us to purchase. The price point for the "licensed" service is comparable to others on the market, but like Wendi said above, it's not the kind of service we need.

    1
    Comment actions Permalink
  • Avatar
    Bernard Fosnaugh

    Hello Robb and everyone at Rise Vision,

      Thank you very much for developing a great system and I totally understand that you want to make money from this great product that you worked so hard on. That being said, my university doesn't have the extra money to spend so I (as much as I would love to pay) can't sign up for a paid version. I am very happy to see that the free self hosted option will still be there but will this eliminate my ability to add displays in the future for free or create content via the free blank template and posting it using "Presentation" verses "URL"?

      Thank you for your time and a great product.

    1
    Comment actions Permalink
  • Avatar
    Bernard Fosnaugh

    Thank you for your great support. I know I can host my own presentations but I was wondering if I will still be able to build presentations within Rise Vision, copy the html code, and paste it on my own host site? 

      Thank you for your help,

        Bernie

    1
    Comment actions Permalink
  • Avatar
    Daniel Graef

    We have been a paying customer for a few years and enjoyed the various features offered. Things have changed quite a bit but we have stuck with it since we were already here... Since the recent focus change to be more centered around schools the templates are pretty much useless for me (A business), also the nice preview link for a template was a nice feature but since that has stopped I haven't used a template since.

    Prices going up for a feature that I will not be using going forward makes me want to leave the service. There are way too many companies out there offering similar services for me to stick around any longer.

    1
    Comment actions Permalink
  • Avatar
    Darius Aleksas

    I find this focus on schools also a bit annoying. All of these templates have 0 value to us, especially when the new ones are impossible to dissect and inject my own HTML. And I would not complain here too much about that, but giving the fact that there are no interactive templates makes me worried. There is perhaps only one static building directory template. It feels like RV is not even slightly interested in making any effort to offer what actually well-paying businesses want from digital signage.

    1
    Comment actions Permalink
  • Avatar
    North Shore Cinema

    We're in the same boat at Chris.

    100% of our content is self hosted HTML, with the caveat being that some of it has a URL parameter at the end.

    Example:

    http://signage.northshorecinema.ca/PreShow/?Screen=1

    http://signage.northshorecinema.ca/PreShow/?Screen=2

     

    As under schedules, there is no option to target a specific URL to a specific display (without creating a separate schedule for each display).

    The way we use Rise at the moment is that we have a blank presentation setup with a set of overlaping placeholders, each with an iFrame in it. Each iFrame has the same URL which we host, but each URL has a different query parameter at the end (eg. URL/?Screen=2). Each placeholder is set under "distribution", to only display on the correct display which it is supposed to show up on. This way we can add a single presentation to a schedule, and the correct content will show up on the displays.

    As long as there's no way to add a URL to a schedule and target that URL to only specific display(s), we're going to have to jump ship somewhere else too. There's no way we can justify over $1000/year Canadian for our mom & pop operation, just to display HTML pages which we create and host ourselves.

     

    1
    Comment actions Permalink
  • Avatar
    cheeto4493

    North Shore, I fixed a similar issue with PHP.

    We use a map of our building with a "You are Here" arrow where each sign is located. Since each display used a static IP, I used PHP in reference to that IP address to insert images. I think this will only work if the hosting is on the same LAN. I put in a little web server locally to cut down on refresh times, plus I was already using it to fetch/cache/re-serve a weather page to our displays to save on API hits.

      You could probably do the same with an iframe or other element, or even a redirect to the proper page if the reload time is not an issue. I also ended up using a javascript refresh to reload the page every 5 min. to overcome caching/static page loads.

    The only reason I'm still using Rise is because of the scheduling html's by day of the week. Although I could probably do this with PHP as well if need be, this is just easier.

    Here is the code I use to insert 1 of 4 images based on IP address.

    <?php
    if ($_SERVER['REMOTE_ADDR'] == '192.168.4.80')//PS
    {
    echo("\t\t<span style='display: block; position: absolute; top: 446px; left: 53px;'><img src='YAH_LEFT.png' /></span>");
    }elseif ($_SERVER['REMOTE_ADDR'] == '192.168.4.81')//North
    {
    echo("\t\t<span style='display: block; position: absolute; top: 662px; left: 89px;'><img src='YAH_UP.png' /></span>");
    }elseif ($_SERVER['REMOTE_ADDR'] == '192.168.4.82')//WEST
    {
    echo("\t\t<span style='display: block; position: absolute; top: 796px; left: 179px;'><img src='YAH_RIGHT.png' /></span>");
    }elseif ($_SERVER['REMOTE_ADDR'] == '192.168.4.83')//FH
    {
    echo("\t\t<span style='display: block; position: absolute; top: 821px; left: 498px;'><img src='YAH_RIGHT.png' /></span>");
    }
    ?>
    1
    Comment actions Permalink
  • Avatar
    Darius Aleksas

    OK, I also have something to add here now. We are happy to pay what you are asking, RV, but please, make it work reliably. I have this presentation with 10 rotating images for a background. I have placed them individually within the same placeholder and set them to play for the 60s. The image transition is tied to another transition in a different placeholder. Both transitions happen at the same time and the timing is perfect. Thing is that after a nightly reboot, the image widget fails to download the very first image in time and displays an error message instead. No problem with that, the image widget plays out the rest of 9 images nicely as it supposed to. The problem is that darn error message never goes away and I never get to see the first image until the next scheduled reboot or until I manually refresh the presentation by Save & Publish. And it happens instantaneously, which tells me that this image has been downloaded already. To my understanding, the image widget is supposed to play images it failed to download in time when there is next time to play them. So it does not. It also does not happen every time, it only happens every 2nd time. RV, I can't deploy a display when the presentation is acting up like that.

    I tried to switch over to the 'image folder' option and it did not work for me:

    A. There is an ugly spinner right in the middle of my presentation each time images transition ... why is it there anyway?

    B. Most importantly, the image transition timing goes out of the window ... I cannot synchronize what is happening in this placeholder with what is happening in another placeholder.

    So I need them individual images option to work reliably. I am working with Kaden on this and the guy is great, but what bothers me that according to him, RV cannot see any error logs on their end. I assure you, I am not BSing here, this is happening on my display ... Acer Chromebox.

    We cannot blame the internet ... it is wired and Internet connectivity is constantly present at this location. Image sizes warry from 100KB to 400KB ... lightweight JPGS in other words.

    1
    Comment actions Permalink
  • Avatar
    North Shore Cinema

    Nate, we actually do use Google Slides for our content that isn't being updated dynamically. Our setup looks something like this:

    Presentations:

    Presentation: Google Slides 1 iFrame (Distribution: All Displays)

    Presentation: Static HTML iFrame 1 (Distribution: All Displays)

    Presentation: Google Slides 2 iFrame (Distribution: All Displays)

    Presentation: Static HTML iFrame 2 (Distribution: All Displays)

    Presentation:

    • Dynamic Data HTML page iFrame (Distribution: Screen 1 only)
    • Dynamic Data HTML page iFrame (Distribution: Screen 2 only)
    • Dynamic Data HTML page iFrame (Distribution: Screen 3 only)

    Schedule (All Displays):

    Google Slides 1 iFrame 

    Static HTML iFrame 1

    Dynamic Data

    Google Slides 2 iFrame 

    Static HTML iFrame 2

    Dynamic Data

     

    The content across all the displays is exactly the same, with the sole exception of the URL parameter, and is all hosted by us.

    What is infuriating me is that, with the changes Rise is making, there's nothing stopping me from making a schedule for each and every display, and putting the same content in each one, with the only difference that the URLs to the dynamic content would be different (including the URLs with the parameters in the correct presentation).

    It just seems absolutely ludicrous that if I want to add another URL, or change the time that a URL is displayed for (eg. I add or remove slides from the Google Slides) that I'll have to go and edit 6 or 7 identical playlists.

    1
    Comment actions Permalink
  • Avatar
    christoph niedermoser

    I don't need your templates! I only need to embed websites and presentations. We suddenly came to point where this platform doesn't make much sense for my needs... 

    1
    Comment actions Permalink
  • Avatar
    Darius Aleksas

    C'mon Blake, there goes Netflix subscription ...

    1
    Comment actions Permalink
  • Avatar
    Aston Wood

    We're a charity and can't afford $22 a month.

    So thanks for the support

    Good luck with your 'investing'

    1
    Comment actions Permalink
  • Avatar
    Tony Sehy

    So this is problematic and here is part of the reason why.  This company has never had a bulletproof working product.  It's like in continual beta mode.  For some time now there have been claims that your signage will run even if there is no internet.  Guess what...not true. The screen turns white and sometimes you have to re-enter the display ID.  There is a big difference between "good" and indispensable.  Right now Rise has a product that works for us.  However, it's not always good and definitely not indispensable.  Frankly, the jumping around scares me as much as the continual price changing.   It seems like maybe in the long run Rise is holding out to sell the company, but may be bleeding money. Because if not, then they simply are out to gouge the customer.  In very short time the pricing structure went from free to a "low" flat rate per company to higher rate per display to tacking on another dollar.  LogMeIn thought they were indispensable as well.  We replaced them just this year.   

    1
    Comment actions Permalink
  • Avatar
    Eric Ochoa

    Tony,

     

    I experience the same issue.  On our displays if they lose internet, they become worthless.

    1
    Comment actions Permalink
  • Avatar
    Andy

    So, please clarify. Your post is not clear. I've had clients set up with RiseVision with text, images and URL. We chose the platform because you had claimed open source.

    I understood when you wanted to have costs covered when you began to charge for storage but you provided an option.

    I've been spending days trying to get "Free" displays set up, only to have those displays greet me with "Invalid Licence". I used the "Free" Blank Template and "Free" elements and widgets. Nothing clarifying any of this on your site. I had to bumble into this post.

    So, my understanding, the only "free" option is to set a schedule pointed at an external website now, correct? And you will be removing the previous free functionality on even existing displays?

    I'm sorry, but this is not a price increase. This is a change in how the entire platform works, alienating previous customers, even those who have purchased hardware through your offerings. I have brought you paid clients and free alike.

    Edit: To further converse, I never received any notice of any of this, on my account or business client accounts. Not of the price increases and not of basically the neutering of free displays to the point of uselessness, even existing free accounts.

    1
    Comment actions Permalink
  • Avatar
    Brian Loosbrock

    Correct. Any Display showing a presentation will require a Display License after December 31, 2019. And correct re. you can use us for free to show your own content using scheduled URLs as shown below.

     

    I see you've opened a support ticket with us. We'll give you a call to walk through the changes and do our best to help with the impact on your account. Thanks

    1
    Comment actions Permalink
  • Avatar
    Brian Loosbrock

    Tony, I understand that the changes we’re making aren’t advantageous to your business. Unfortunately we can’t be all things to all people. We have a team of people deeply dedicated to doing everything we can to help our users, both in the product we create and the support we provide. This includes helping those transition to another provider if we are no longer a good fit. We have offered in the past to help you transition if what we are doing doesn’t work for you. We have great respect for what you are trying to do with your business, I ask for the same with what we are trying to do. Thanks

    1
    Comment actions Permalink
  • Avatar
    Rob Slotemaker

    I would like to share that I have mixed feelings about this change. First, this price change has not been well communicated to users who've been using Rise Vision for who knows how many years. I have triple checked the two user accounts I have and there have been no email communications. The only communication I have seen is this discussion here, which I accidentally came across by the way.

    However, I do understand it can't all be for free forever. I am using this platform for 5 years now and always wondered how what I've been using could be for free still. Contrary to what others have been complaining about, I have not had any technical difficulties, other than some issues with our Chromeboxes, but that was 100% due to Google's changes and updates, not Rise Vision (as a result of those changes we suddenly had to pay for being able to have Chrome OS automatically start in kiosk mode ...). We're using the free widgets and presentations and scheduling, plus the Google Spreadsheet widget we  can use because it's use is still grandfathered.

    We're a sports club and even though I have a technical background and can do a lot in HTML etc myself, I can't expect others to do the same. Hence building something on a web site and only using Rise Vision with a URL is not an option.

    With all of that in mind, I certainly understand the time has come to pay. But I can understand that the price per display may be too much for some, esp. non-profits like us. I would suggest Rise Vision to look into this and either offer higher discount for non-profits or consider a lower priced offering. For example, I don't need storage (we have all our files on our web site). We also don't need templates. because of the pricing we will be reducing the scope of what we use Rise Vision for (fewer displays). On the other hand I do see value in being able to temporarily expand display licenses, for example for an event you're organizing (in which case I may be willing to pay e.g. $50 for an extra display for one month).

    My 2 cents ...

    1
    Comment actions Permalink
  • Avatar
    Chris Lamothe

    This is a very reasonable way to go about doing things and your rates remain among the best out there. No complaints from me!

    0
    Comment actions Permalink
  • Avatar
    Eric Ochoa

    I have to change my comment on this post. I am very unhappy with the direction this platform has taken, you're asking for money now for the same basic garbage that has been available for 5 years now.... and what's worse is the widgets don't work properly. Emailing support with explicit information and screenshots results in "I don't understand the issue". I'm going to demand my money back for this and find a new platform if this minor stuff isn't fixed.

    0
    Comment actions Permalink
  • Avatar
    Blake Freeman

    Hey Kyle!

    Great to hear from you, and you make a great point.

    All new companies get a 14 day trial with 3 Display Licenses. Our support team is pretty generous if 14 days isn't enough to test Rise Vision. If a Company were to need a few extra days to try it out, I'm sure they would be happy to help!

    0
    Comment actions Permalink
  • Avatar
    Eric Ochoa

    We fired up RISE again for our event QuakeCon and the calendar widgets don't work properly. The workaround is a really poor hack. Displaying any event that has an end time after midnight results in no time being displayed at all in the scroll.   You have to set the end time to 11:59PM the same day.

    0
    Comment actions Permalink
  • Avatar
    Blake Freeman

    Hi Eric,

    Sorry to hear you're so unhappy. In the ticket that you submitted, I confirmed the defect once I was able to ascertain what the problem was, and logged the bug for our developers. Since the defect won't be closed until after your event is over, I went ahead and refunded the entire subscription purchase for the month term.

    The problem you're encountering is not a result of pricing changes. Rest assured we'll do our best to get it resolved in a timely manner.

    0
    Comment actions Permalink
  • Avatar
    Eric Ochoa

    Blake,

    Per our discussion yes that resolves my immediate issue of being dissatisfied. On a long-term note I think that you guys need to step up what you make available as widgets in your platform if you're going to continue with price increases. I mean, I feel the need to make money too... but when I ask for more it's because I'm giving more. You're not giving more. We'll try again in 2020 =D 

    0
    Comment actions Permalink
  • Avatar
    Jim Johnston

    Hey Eric, from my understanding if you start with a blank presentation you can still use the image widgets for free (along with all the other widgets below) to easily make a slideshow. This also includes all the scheduling behaviour.

     

    0
    Comment actions Permalink
  • Avatar
    Jim Johnston

    Thanks for the clarification Blake

    0
    Comment actions Permalink
  • Avatar
    Kyle Calderwood

    Yes I'd like to know about that too. We currently are in the plans to add another display in our main office and our account shows 1 display available. If that were to change and we'd need another subscription for that display then we're going to have to rethink this whole process.

    0
    Comment actions Permalink
  • Avatar
    Blake Freeman

    Darius,

     

    I've opened up a support ticket for you. I'll be happy to give you a call if needed.

     

    Kyle,

    Each Display that has Templates or Presentations scheduled will require a Display License. Our subscription model is simple, it's per Display. The more Displays you have, the less you pay per Display. Education and non-profit get an additional 10% off. Let me know if you'd like a call and I can set something up.

    0
    Comment actions Permalink
  • Avatar
    Kyle Calderwood

    Right now we have 1 licensed display with 2 available. Are the 2 available being taken away?

    0
    Comment actions Permalink

Post is closed for comments.