Pricing Change

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    Darius Aleksas

    OK, I also have something to add here now. We are happy to pay what you are asking, RV, but please, make it work reliably. I have this presentation with 10 rotating images for a background. I have placed them individually within the same placeholder and set them to play for the 60s. The image transition is tied to another transition in a different placeholder. Both transitions happen at the same time and the timing is perfect. Thing is that after a nightly reboot, the image widget fails to download the very first image in time and displays an error message instead. No problem with that, the image widget plays out the rest of 9 images nicely as it supposed to. The problem is that darn error message never goes away and I never get to see the first image until the next scheduled reboot or until I manually refresh the presentation by Save & Publish. And it happens instantaneously, which tells me that this image has been downloaded already. To my understanding, the image widget is supposed to play images it failed to download in time when there is next time to play them. So it does not. It also does not happen every time, it only happens every 2nd time. RV, I can't deploy a display when the presentation is acting up like that.

    I tried to switch over to the 'image folder' option and it did not work for me:

    A. There is an ugly spinner right in the middle of my presentation each time images transition ... why is it there anyway?

    B. Most importantly, the image transition timing goes out of the window ... I cannot synchronize what is happening in this placeholder with what is happening in another placeholder.

    So I need them individual images option to work reliably. I am working with Kaden on this and the guy is great, but what bothers me that according to him, RV cannot see any error logs on their end. I assure you, I am not BSing here, this is happening on my display ... Acer Chromebox.

    We cannot blame the internet ... it is wired and Internet connectivity is constantly present at this location. Image sizes warry from 100KB to 400KB ... lightweight JPGS in other words.

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    Justin Hayes

    I agree, I will easily go back to rolling my own solution if I'm forced to pay for the bare minimum functionality I need. Ultimately, we only use RV because it's easy for non-savvy users to edit our signs without IT's assistance. My non-profit will not pay that kind of money to save me from having to do the communications department's job, the answer will be "tough cookies, other duties as assigned*".

    * The famous provision in our employment contracts that lets them force me to do other people's jobs for them.

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    North Shore Cinema

    Nate, we actually do use Google Slides for our content that isn't being updated dynamically. Our setup looks something like this:

    Presentations:

    Presentation: Google Slides 1 iFrame (Distribution: All Displays)

    Presentation: Static HTML iFrame 1 (Distribution: All Displays)

    Presentation: Google Slides 2 iFrame (Distribution: All Displays)

    Presentation: Static HTML iFrame 2 (Distribution: All Displays)

    Presentation:

    • Dynamic Data HTML page iFrame (Distribution: Screen 1 only)
    • Dynamic Data HTML page iFrame (Distribution: Screen 2 only)
    • Dynamic Data HTML page iFrame (Distribution: Screen 3 only)

    Schedule (All Displays):

    Google Slides 1 iFrame 

    Static HTML iFrame 1

    Dynamic Data

    Google Slides 2 iFrame 

    Static HTML iFrame 2

    Dynamic Data

     

    The content across all the displays is exactly the same, with the sole exception of the URL parameter, and is all hosted by us.

    What is infuriating me is that, with the changes Rise is making, there's nothing stopping me from making a schedule for each and every display, and putting the same content in each one, with the only difference that the URLs to the dynamic content would be different (including the URLs with the parameters in the correct presentation).

    It just seems absolutely ludicrous that if I want to add another URL, or change the time that a URL is displayed for (eg. I add or remove slides from the Google Slides) that I'll have to go and edit 6 or 7 identical playlists.

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    Blake Freeman

    Hey Kyle!

    Great to hear from you, and you make a great point.

    All new companies get a 14 day trial with 3 Display Licenses. Our support team is pretty generous if 14 days isn't enough to test Rise Vision. If a Company were to need a few extra days to try it out, I'm sure they would be happy to help!

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    Eric Ochoa

    We fired up RISE again for our event QuakeCon and the calendar widgets don't work properly. The workaround is a really poor hack. Displaying any event that has an end time after midnight results in no time being displayed at all in the scroll.   You have to set the end time to 11:59PM the same day.

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    Blake Freeman

    Hi Eric,

    Sorry to hear you're so unhappy. In the ticket that you submitted, I confirmed the defect once I was able to ascertain what the problem was, and logged the bug for our developers. Since the defect won't be closed until after your event is over, I went ahead and refunded the entire subscription purchase for the month term.

    The problem you're encountering is not a result of pricing changes. Rest assured we'll do our best to get it resolved in a timely manner.

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    Eric Ochoa

    Blake,

    Per our discussion yes that resolves my immediate issue of being dissatisfied. On a long-term note I think that you guys need to step up what you make available as widgets in your platform if you're going to continue with price increases. I mean, I feel the need to make money too... but when I ask for more it's because I'm giving more. You're not giving more. We'll try again in 2020 =D 

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    Blake Freeman

    Hi Eric,

    All Templates and Presentations fall under the licensing model. Very simply, if you have a Licensed Display you can show a Rise Vision Presentation on that Display.

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    Jim Johnston

    Hey Eric, from my understanding if you start with a blank presentation you can still use the image widgets for free (along with all the other widgets below) to easily make a slideshow. This also includes all the scheduling behaviour.

     

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    Jim Johnston

    Thanks for the clarification Blake

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    Kyle Calderwood

    Yes I'd like to know about that too. We currently are in the plans to add another display in our main office and our account shows 1 display available. If that were to change and we'd need another subscription for that display then we're going to have to rethink this whole process.

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    Blake Freeman

    Darius,

     

    I've opened up a support ticket for you. I'll be happy to give you a call if needed.

     

    Kyle,

    Each Display that has Templates or Presentations scheduled will require a Display License. Our subscription model is simple, it's per Display. The more Displays you have, the less you pay per Display. Education and non-profit get an additional 10% off. Let me know if you'd like a call and I can set something up.

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    Kyle Calderwood

    Right now we have 1 licensed display with 2 available. Are the 2 available being taken away?

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    Blake Freeman

    Kyle, No way! If you're paying for Displays, they're going to stay on your account. You simply need to add those available licenses to any Free Displays you have that are showing Templates or Presentation and you'll be good to go.

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    Blake Freeman

    Hi Wendi,

    We've got announcements going out to all customers in the coming weeks.

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    Robb Price

    We appreciate your additional feedback Tony.

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    Travis Swaim

    Looks like they need to update their pricing page. It still advertises a free service.

    Also how does a screen display anything that doesn't have a schedule attached to it?

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    Blake Freeman

    Travis,

     

    Curious which URL you see this at. https://www.risevision.com/pricing is our official pricing page, am I overlooking something?

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    Robb Price

    Travis,

    The free service will allow you to show content hosted outside of Rise Storage via the Schedule's URL item option:

    Does that help to clarify?

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    Nate Laun

    Really hope the free service isn't leaving, like the comments on this post by Rob and Blake seem to imply. We don't use any templates, we don't need our content hosted, but we really do appreciate the hosting and scheduling of our custom blank presentations. It would cost ~$1,500/year for us to continue with the setup we've spent the last three years creating. If you are serious about hitting your goal of 1,000,000 screens, you should be looking for ways to expand your free product, and continuing to innovate your paid offerings to convert these established clients. This seems like step in the opposite direction.

    Also, as an exclusively free user, the price point for the widgets in the past was too high to entice us to purchase. The price point for the "licensed" service is comparable to others on the market, but like Wendi said above, it's not the kind of service we need.

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    Robb Price

    Nate,

    There are no plans at this time to remove the free tier as described here: https://www.risevision.com/free-digital-signage

    Thanks!

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    Blake Freeman

    Hi Bernard,

    You will still be able to add Free Displays. Free Displays have the ability to show Scheduled URLs only. Scheduled Presentations (Templates, Presentations built from Templates or Blank), will show only on Licensed Displays.

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    Travis Swaim

    Rob, yes that helps (sorta). I found it it shortly after posting. Got all my content transferred over to URL's. Is there any way to avoid the caching of URL's?

    My problem specifically; I have a web page with a graphic and a JavaScript that displays the current time. It works but the time never updates on subsequent page displays. Since it's Javascript, it should be different on every load even if the page is cached.

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    Blake Freeman

    Hi Travis,

    I discussed this with development this morning. Have you implemented a page refresh on your url? This can't be done through the Schedules Application, you'll need to implement it in your page's HTML.

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    Travis Swaim

    Thanks Blake, That's what I ended up doing. Only bad thing is when it does a refresh when displayed.

     

    Are you aware how long the URL is cached? Is it until the player is restarted?

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    Blake Freeman

    Travis,

    The cache for the schedule doesn't expire, and the player doesn't reset the service worker, cache api, or local storage caches.

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    Colby Maughan

    Hello Bernard,

    Copying the HTML of a presentation in Rise Editor to your own hosting solution would not work, as it would still technically be pulling data from our servers and using our widget code when it was loaded on a display, so it would require a license. 

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    Robb Price

    Paul,

    Embedded Presentations give the ability to take a Presentation, and embed it into another. For example, if you had a Sub Company that wanted to manage the embedded Presentation, you could add that into your Presentation in the Parent Company.

    This way the overall Presentation belongs to your Parent Company, while the embedded Presentation and all content therein belongs and is managed by the Sub Company.

    Darius, given our focus on Education users, that is the reason for the majority of templates being education related :)

    Thanks!

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    Clint Waters

    Been with Rise Vision from the start & a paying customer for some time now. What I don't like AT ALL is the templates being locked for editing. I used to learn a lot about the platform from pulling apart the templates. I could take what I learned from templates and apply them to other presentations. Please consider some advanced template editing option where we can return to the way things were before.

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    Robb Price

    Thanks for your feedback Clint!

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