Pricing Change

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    Jeff Siler

    Hi users,

    RV's changes over the years have created adventures for all of us.

    Sounds like a number of y'all will be looking for alternatives.  I had posted a while back about trying to make a white label wrapper around the RV interface.  I've got a better news update.

    My college guy never completed that project, and with RV dropping support for the credential tools w decided to give up.

    I hired a team to help me build a signage application that's web-based and will run through browser links.  They should have something ready for beta testing soon. We'll have white-label capability, and will have a kiosk option to have it run unattended on windows and android platforms.

    Would any of you be interested in beta testing the product, and if you like it we can set you up with subscriptions.  We're moving toward a reseller option, in which we would take a little off each screen you run it on, but you'll still make money by setting people up with subscriptions to run it on their machines.

    You can email me at jeff@csramultimedia.com if you'd like to help us beta test.  It should be ready for a test drive by early October.

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    Daniel Graef

    We have been a paying customer for a few years and enjoyed the various features offered. Things have changed quite a bit but we have stuck with it since we were already here... Since the recent focus change to be more centered around schools the templates are pretty much useless for me (A business), also the nice preview link for a template was a nice feature but since that has stopped I haven't used a template since.

    Prices going up for a feature that I will not be using going forward makes me want to leave the service. There are way too many companies out there offering similar services for me to stick around any longer.

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    Darius Aleksas

    I find this focus on schools also a bit annoying. All of these templates have 0 value to us, especially when the new ones are impossible to dissect and inject my own HTML. And I would not complain here too much about that, but giving the fact that there are no interactive templates makes me worried. There is perhaps only one static building directory template. It feels like RV is not even slightly interested in making any effort to offer what actually well-paying businesses want from digital signage.

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    julien

    Hi, How many free display (I only use URL) can we set up as a free user?

    Regards

     

    Julien

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    Robb Price

    Julien,

    You can have as many Displays as you like as a Free User.

    Thanks!

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    Blake Freeman

    Hi Dennis!

    Thanks for the thoughts, JR should be reaching out to you directly.

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    JR Kuchta

    Hi Chris,

    Thanks for sharing your situation.  I'd love to connect with you, as well.  We can review your account and discuss your displays and content.  I'll be reaching out shortly.

     

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    Robb Price

    Darius,

    I've created a support ticket so we can reach out to you and get to the bottom of this.

    Thanks!

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    Justin Hayes

    So currently I code URLs for our poster images as (free) image widgets on a (free) blank presentation so I don't need to pay for storage or licensed displays.. I tried putting these URLs into a schedule directly and I don't see anything loading at all. Do I now need to make an HTML page for each of these images and use those for the URLs instead?

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    North Shore Cinema

    Yes Justin, it seems like that's what you would have to do.

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    Darius Aleksas

    Robb, I've been emailing back and forth with Kaden about this problem on these support tickets: Rise Vision Support Ticket 41766-RE: Rise Vision Support Ticket 41117-RE: Rise Vision Support Ticket 40233. Do we really need another one?

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    Robb Price

    Darius,

    My apologies, I didn't realize you already had a ticket open with Kaden. I let him know, and he merged those 2 together. 

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    Nate Laun

    Northshore & Justin - We've been using Google Slides presentations embedded in an html widget for our displays. It makes it really easy to update content, and it's free hosting. (Instructions here)

    The tricky part is going to be replacing the scheduling for us. I'm worried if I go through the headache of setting up hosted web pages with the embedded Slides, that RV will come back in several months and say they are removing the free URL presentations. So I would be interested if anyone runs across scheduling software as good as RV has done. Otherwise we may be looking at cron jobs on our Pi's... :/

    If we were talking a couple hundred bucks a year for this really small feature we use, we'd be happy to throw some money at this. But trying to find, let alone justify, $1,500/year for such a limited function, isn't attainable.

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    christoph niedermoser

    I don't need your templates! I only need to embed websites and presentations. We suddenly came to point where this platform doesn't make much sense for my needs... 

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    Rob Slotemaker

    Ok, help me understand. I just noticed this discussion about pricing changes. Somewhere in the discussion I see a comment about communication to users. I cannot find any communication in the last 6+ months about these changes.

    I have Presentations with standard Image and Text widgets and I've been using those for almost 5 years now for free. Am I understanding correctly that I will have to pay for those as of Jan 2020 ?  If so, I'd be paying $22 a month for 2 Displays right now and that would become $24 a month as of Jan 2020 ?

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    Blake Freeman

    Hi Rob,

    Sorry to hear that you didn't receive our emails, if you need anything, please open up a ticket and we'll be happy to help out.

    For two Displays as of January 2020, the total will be $22/month.

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    Darius Aleksas

    C'mon Blake, there goes Netflix subscription ...

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    Eric Ochoa

    I have to change my comment on this post. I am very unhappy with the direction this platform has taken, you're asking for money now for the same basic garbage that has been available for 5 years now.... and what's worse is the widgets don't work properly. Emailing support with explicit information and screenshots results in "I don't understand the issue". I'm going to demand my money back for this and find a new platform if this minor stuff isn't fixed.

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    Blake Freeman

    Thanks for all of your input, Wendi.

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    Örjan Fredriksson

    About this price change. Our aproach will be that we try a couple of other software.

    The fact that most of our clients have static pages leads us to several choices.

    Also our past struggles with some coding and rotation issues in Rise plus our problems with offline errors make us feal no fear to struggle a bit with a new system. And the fact that we could get Android support.

    I don't think we will end up here again, maybe if there was a great reseller bonus or something. As a end user it could ofcourse still work maybe even without Android support.

     

     

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