Pricing Change

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    Tony Sehy

    I am actually very curious why you would not just charge for those templates used rather than create the approach that those who handle their own creative must pay for those who don't know how.  

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    Kyle Calderwood

    While I'm a paying customer, I have suggested Rise Vision to many other schools. It would be great for adoption rates if you also still have a free tier to allow organizations to test the platform.

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    Wendi Borden

    "After January 1st, 2020 and unlicensed Displays with Presentations or Templates scheduled will show a missing license error message. Free Displays are capable of showing scheduled URLs (E.g. pages hosted elsewhere). "

    Wow... I'm very disappointed with Rise Vision and the direction this is going. This was never communicated in this way before - not in any announcement I have seen, and not in any contact with me (even though we have over 150 signs). From Darius's reaction, I am guessing the same applies; and I know he is very active in the community. We will be addressing this issue internally as well. I hate that Rise Vision has never aligned with our company - we're always reacting and recovering from decisions made.

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    Jim Johnston

    As a technical user I won't be using any templates, but as long as we can continue to use the HTML editor to integrate our own apps within Rise I'll keep recommending it for any signage work I get. My five cents.

    I might also add, it would be good idea to grandfather licences for a year rather than six months, as most of the time contracts are given on a yearly basis and if you've already invoiced a client it's going to be you who has to pick up the difference once the price change is implemented.

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    Tony Sehy

    Wow...so this is kind of a bunch of crap.  Rise originally sold their service as "Open source...which was great because you can do anything you want with it."  Now you've decided to make templates without asking and force everyone to pay your creative cost?  So the same people that are smart enough to utilize the open source capabilities are now too stupid to manage the creative side.  ...money grab.  

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    John Caballero

    This is concerning for me too.  I cannot use your templates, from what I can tell.  Your templates are full screen templates, I do not see how to change their size.  I do not want to use a series of templates because it does not provide sufficient opportunity for branding my digital signage around campus.  Now, I am forced to pay for creative work that does not work for me.I agree with Tony, you should charge those people who use the templates.  Or, at least create more flexible templates that can be sized as necessary to work with other elements on the HD screen

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    Eric Chirnside

    We self-host and only use the basic image template. We have considered using the basic HTML and video templates, but we have no interest in the other ones. Will those remain free or are you going to start charging for those as well? The pricing page is unclear as only paid options appear at the top. A few of the FAQs deal with free screens, but I don't know if those just haven't been updated/removed yet in the new pricing structure.

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    Blake Freeman

    Jim, Eric,

    Let me clarify this discussion. Any Displays that have a Presentation scheduled will require a Display License.

    If you've been a customer prior to June 26th of this year, you'll have until January 1, 2020 to make changes to your account. After January 1st, 2020 and unlicensed Displays with Presentations or Templates scheduled will show a missing license error message.

    Free Displays are capable of showing scheduled URLs (E.g. pages hosted elsewhere). 

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    Darius Aleksas

    Blake, no need to call. I just did not know that, but now I do, and we are gonna be addressing this issue. Thank you very much.

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    Wendi Borden

    This is also a large issue for us. As we've explained in the past, our system has an area at the bottom of the screen that stays constant while the items in the other part of the screen rotate. This caused us grief when they removed Embedded Presentations. I see where they are going with this, but a single URL isn't going to work in our application at all, as we absolutely need separate placeholders. If a single URL is our only option, I'd then have to write a page myself that has the constant bottom placeholder and rotates the top placeholder. Kinda defeats the whole purpose of using RiseVision at all by then..

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    Paul Mortimer

    Old topic but I wanted to add my voice, we make our own content, we do not need or use your templates.  We use your storage, support (very satisfied with it!) and a few of the widgets, image,video & webpage (& maybe the embedded presentations I'm still confused about what they are).

    People who need & use templates should be the ones paying for them. 

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    Hamner Conference Center

    Tony,

    ...if you are using Rise and your margins are so tight you have to jump when they jump, and instead of building dedicated NDI media servers and charging as a mission critical digital signage company, and feel like you have outgrown Rise as a platform because they are for "smaller groups"....

    Why are you using Rise mate?  Haven't you answered your own problem? If it doesn't work for you, find a solution that will.

     

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    Dennis Boyd

    I'm glad I looked into pricing when I got a renewal email, or I wouldn't have noticed this.  We've been paying $200 a year for storage, but even if I don't add licensing for some displays that haven't been used in a while this is still going to jump our costs up to almost $800 a year.  I was really happy that RV started supporting Raspberry Pis again, and I'm sure $800/year is a competitive price, but that's quite a hike for a school to justify the money for.  I can't say we're definitely going to bail, but I can't say we'll be able to continue with RV either, especially if we find an alternative.

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    Blake Freeman

    Thank you for the feedback, Tony.

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    Blake Freeman

    Hey John, I’m sorry we’ve caused you concern. I believe you can use the templates with your Presentations and I’ve reached out to you in a support ticket to show you how. We’re also planning improvements to simplify how customers can use templates in an area of their Presentation so that their branding is always visible. We know that keeping a consistent look and feel is important.

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    Chris Lamothe

    This is a very reasonable way to go about doing things and your rates remain among the best out there. No complaints from me!

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    Bill Tennis

    I am very happy with the RiseVision product. Keep up the good work.

    Bill Tennis

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    Eric Chirnside

    So you're starting to charge for something that used to be free is what I'm understanding. $120/year for putting a slideshow on a loop. I guess we're now in the market for a different solution.

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    Eric Chirnside

    Hey Jim.

    Yes, that's exactly what we've been using (just the Image Widget, full-screen). Maybe I'm confusing the terms Template and Widget in this case. If the above widgets remain free and I don't have to pay for a subscription to use them, then I guess this change doesn't affect us. I just did a little test and it seems you're right about still being able to start from a blank presentation and use that set of free widgets, so as long as that remains the case, we're cool.

    Also, Bread & Butter did an event for us up in Santa Barbara a few years ago. Cheers!

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    Darius Aleksas

    Blake, wait... what?! From 1 JAN. 2020 every display showing presentations will need licenses? Is this correct?

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    Tony Sehy

    Wendi I agree with that statement.  I like Rise as a product.  It does seem like some features never fully work, other times it seems a change is made with little to no testing and our entire network blows up over night.  Having said that, it does what we need it to do and for the most part has been solid.  However, I fully agree with your sentiment.  Their business plan and approach seems to be a never ending moving target and elements we use and turn them into selling points to specific customers they abandon, or change them and we are left holding the bag.  They change pricing policy non-stop then we have change ours non-stop.  Also the constant pricing changes and the per-display model seem like their target market is smaller users who won't be affected as much.  Even the decision to create templates and force you to pay because they have made them, when the platform was first introduced as a open source "open canvass" approach that was very versatile.  Now it seems they want to be an all inclusive platform where they develop right down to the creative level making it a low level user friend platform.  Again...aimed at the smaller groups.  We have had to change our model multiple times because of this moving target.  We've also lost a banking customer with over 20 branches because of these issues.  I have a meeting with another customer tomorrow because other changes and abandonment of useful tools have led us to the point where the work we perform and what we make on it combined the decreased usefulness since first contracting this customer makes it a losing battle and we're cutting them loose.  

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    Wendi Borden

    I certainly get that they need to shift and focus their efforts where the money is. I just hate it's never aligned with our business. Rise Vision seems to have had this "mirage effect" for us for the past 5 years.. we were initially enticed by what they offered and migrated this way, but once we arrive and start using  the platform, the product changes. Since we're already here, we try to make it work, and it seems without fail that as soon as we get comfortable, the winds change again. It's obviously a direction that they see promise in, but it's a shame it never quite was the solution we needed. It's one of those relationships you just keep trying to make work (but you cant change someone else - only yourself!) I've always had to keep up with the forum to know about the changes, and I'm thankful at least they are open here even if it takes a bit of effort for us to stay current. I feel a bit like Tony that their focus now likely is the smaller guys that need help with content and have only a handful of screens. Communication and collaboration with the bigger business users has not been their forte in my experience. We are more on the business / development side and they've certainly moved away from this direction since their "open source" / "write your own widgets" days. I have to admit for what they offer that they are very competitive price-wise Sadly, it's just that we don't need 90% of what they offer, and we do need other things they've moved away from. I wish Rise Vision luck.. I hope they find a model that suits them and they can stick to for a little while. It's been a wild ride.

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    Travis Swaim

    lower on that page.

    "Don’t need great looking Templates or data integrations? Check out our free service."

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    Bernard Fosnaugh

    Hello Robb and everyone at Rise Vision,

      Thank you very much for developing a great system and I totally understand that you want to make money from this great product that you worked so hard on. That being said, my university doesn't have the extra money to spend so I (as much as I would love to pay) can't sign up for a paid version. I am very happy to see that the free self hosted option will still be there but will this eliminate my ability to add displays in the future for free or create content via the free blank template and posting it using "Presentation" verses "URL"?

      Thank you for your time and a great product.

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    Bernard Fosnaugh

    Thank you for your great support. I know I can host my own presentations but I was wondering if I will still be able to build presentations within Rise Vision, copy the html code, and paste it on my own host site? 

      Thank you for your help,

        Bernie

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    Darius Aleksas

    Paul, they tried that and it did not work too well. But they still need to keep the lights on somehow, so everybody pays!

    What bothers me is that almost all of the templates are for schools.

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    Chris Schwehm

    Gotta say, I'm with Dennis Boyd on this.  Can't justify $5k+ per year to support this.  We will likely have to bail and revive our in-house system.  As most of our signs show very static content, I can't begin to justify this cost for those signs.  I think that around $2k/year to support our 50-60 signs is reasonable but no way can I justify $5k+.  

     

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    Blake Freeman

    Hey Kyle!

    Great to hear from you, and you make a great point.

    All new companies get a 14 day trial with 3 Display Licenses. Our support team is pretty generous if 14 days isn't enough to test Rise Vision. If a Company were to need a few extra days to try it out, I'm sure they would be happy to help!

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    Eric Ochoa

    We fired up RISE again for our event QuakeCon and the calendar widgets don't work properly. The workaround is a really poor hack. Displaying any event that has an end time after midnight results in no time being displayed at all in the scroll.   You have to set the end time to 11:59PM the same day.

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    Blake Freeman

    Hi Eric,

    Sorry to hear you're so unhappy. In the ticket that you submitted, I confirmed the defect once I was able to ascertain what the problem was, and logged the bug for our developers. Since the defect won't be closed until after your event is over, I went ahead and refunded the entire subscription purchase for the month term.

    The problem you're encountering is not a result of pricing changes. Rest assured we'll do our best to get it resolved in a timely manner.

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