blank presentation -- black screen on new subcompanies

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    Robb Price

    Hi there Adbo!

    The first thing that comes to mind is that if the Schedule you have the Display in has content set to start and stop at a specific time, the time on the media player itself may be incorrect.

    For example, if you have the Schedule set to play from 8 am to 5 pm, and the time on the Display is currently 6 pm, it would show only a black screen.

    Another thing to make sure of, is that in the Presentation's Placeholders, and the Widget itself, make sure that the Distribution is set to All Displays. If one Display ID works, but another does not, the issue could be that the Display ID is not included in the Distribution. This quick gif shows how to confirm both are set to All Displays: https://drive.google.com/a/risevision.com/file/d/1CHdDv99AleQ7saTu-Yx-QnfJU44ko6T1/view?usp=drivesdk

    Let me know how you make out!

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