Players are not playing the correct/assigned content

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Dan Hodlick

• November 12, 2019 17:27

I have 30 some-odd players out there and none of them can reliably be counted on to display the assigned content. For example. I have three players at one location with a schedule that consists of playing back videos from a folder on Rise storage (among other things...). I can go in there, delete every video but one, yet the players still play back the now-deleted videos. Delete the playlist and rebuild it - no change. Delete the presentation and rebuild it - no change. Reboot the players. No change. Empty the deleted items folder. No change. This is NOT a new problem, either

Please advise.

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  Darius Aleksas

  • November 12, 2019 17:34

  never seen that before ... It is a dumb question, but do you 'publish' your presentations after editing? 

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  Dan Hodlick

  • November 12, 2019 18:07

  Yes. I've run into this quite frequently with our players. Its like they default to whatever internal cache they're using and ignore the online cache. I've even gone as far as deleting the entire folder, building a new presentation, and then pointing that presentation to the new folder and the player still shows old videos that are not even in my storage anymore.

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  Robb Price

  • November 12, 2019 22:23

  Dan,

  That's a strange one, I think we need to do a remote support session to this device to determine what the issue may be here.

  I've created a support ticket for this, and we will reach out to try and set up a remote support session to determine what may be causing this.

  Thanks!

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