Players are not playing the correct/assigned content

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    Darius Aleksas

    never seen that before ... It is a dumb question, but do you 'publish' your presentations after editing? 

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    Dan Hodlick

    Yes. I've run into this quite frequently with our players. Its like they default to whatever internal cache they're using and ignore the online cache. I've even gone as far as deleting the entire folder, building a new presentation, and then pointing that presentation to the new folder and the player still shows old videos that are not even in my storage anymore.

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    Robb Price

    Dan,

    That's a strange one, I think we need to do a remote support session to this device to determine what the issue may be here.

    I've created a support ticket for this, and we will reach out to try and set up a remote support session to determine what may be causing this.

    Thanks!

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