Patrick Arsenault

Total activity 94
Last activity February 05, 2020 20:08
Member since June 28, 2018 14:31

Following 0 users
Followed by 0 users
Votes 4
Subscriptions 38

Activity overview

Latest activity by Patrick Arsenault

Patrick Arsenault commented, February 05, 2020 20:08
Official comment
Hi everyone, Thanks for your patience with us! We have resolved the issue causing degradation and can confirm the Display Screenshot feature is now working as intended. Feel free to reach out to us...
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- Patrick Arsenault
- February 05, 2020 20:08
- Edited
- 0 votes
Patrick Arsenault created a post, February 04, 2020 19:55
Feb 4, 2020 - Display Screenshot Degradation
1. Community
2. Announcements
Hi everyone, We’ve received reports from some users stating that they are unable to get a Display Screenshot. We wanted you to know that we are looking into the issue and will provide an update by ...
- Patrick Arsenault
- February 04, 2020 19:56
- Edited
- 1 follower
- 1 comment
- 0 votes
Patrick Arsenault created a post, September 05, 2019 14:34
(Solved) Sept 5, 2019 - Intermittent Photo Feed Widget authentication issues
1. Community
2. Announcements
Good morning, We were recently made aware of an issue wherein the Photo Feed Widget's authentication is failing intermittently, causing the widget to report that you don't have any albums or ima...
- Patrick Arsenault
- September 05, 2019 14:34
- 2 followers
- 1 comment
- 0 votes
Patrick Arsenault created a post, July 04, 2019 15:50
(Resolved) July 3, 2019 Licensing Enforcement Issue
1. Community
2. Announcements
On July 3rd, 2019, we made a change to Rise Vision Player to apply our new pricing for customers who signed up after June 24th, 2019. After this change, users reported an issue wherein licensing wa...
- Patrick Arsenault
- July 04, 2019 15:50
- 1 follower
- 0 comments
- 0 votes
Patrick Arsenault commented, June 18, 2019 18:00
Official comment
This issue turned out to be related to content deprecation. If someone else is experiencing similar issues, I recommend the following steps to resolve it: - Please make sure you are using the newe...
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- Patrick Arsenault
- June 18, 2019 18:00
- 0 votes
Patrick Arsenault commented, June 13, 2019 14:03
Hi Waqqas, Thanks for letting us know! Our developers are looking into this now. I've opened a ticket so I can reach out to you with some questions. I will update this thread with our findings for ...
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- Patrick Arsenault
- June 13, 2019 14:03
- 0 votes
Patrick Arsenault commented, April 15, 2019 15:44
Hi Luis, We've just corrected a defect that had symptoms similar to what you've described this morning. Can you please verify whether the issue is still happening? Thanks, Patrick
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- Patrick Arsenault
- April 15, 2019 15:44
- 0 votes
Patrick Arsenault commented, April 12, 2019 22:23
Hi Luis, It's just happening to one of your devices, right? Do you have other working Chrome OS devices on that same network? Perhaps try powerwashing it? Or you can try moving it to a different ...
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- Patrick Arsenault
- April 12, 2019 22:23
- 0 votes
Patrick Arsenault commented, April 11, 2019 22:19
Hi Gregory, I just wanted to follow up and confirm that this should now be resolved for all your players. If you're still experiencing issues, please try restarting them, and let me know if it doe...
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- Patrick Arsenault
- April 11, 2019 22:20
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- 0 votes
Patrick Arsenault commented, April 11, 2019 22:18
Hi Luis, This sounds like a different issue which we identified this afternoon. We're currently looking into it, and I will update you as soon as I have more information. Cheers, Patrick
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- Patrick Arsenault
- April 11, 2019 22:18
- 0 votes