Patrick Arsenault
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Activity overview
Latest activity by Patrick Arsenault-
Patrick Arsenault created a post,
Sept 5, 2019 - Intermittent Photo Feed Widget authentication issues
Good morning, We were recently made aware of an issue wherein the Photo Feed Widget's authentication is failing intermittently, causing the widget to report that you don't have any albums or ima...
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Patrick Arsenault created a post,
(Resolved) July 3, 2019 Licensing Enforcement Issue
On July 3rd, 2019, we made a change to Rise Vision Player to apply our new pricing for customers who signed up after June 24th, 2019. After this change, users reported an issue wherein licensing wa...
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Patrick Arsenault commented,
Official comment This issue turned out to be related to content deprecation. If someone else is experiencing similar issues, I recommend the following steps to resolve it: - Please make sure you are using the newe...
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Patrick Arsenault commented,
Hi Waqqas, Thanks for letting us know! Our developers are looking into this now. I've opened a ticket so I can reach out to you with some questions. I will update this thread with our findings for ...
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Patrick Arsenault commented,
Hi Luis, We've just corrected a defect that had symptoms similar to what you've described this morning. Can you please verify whether the issue is still happening? Thanks, Patrick
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Patrick Arsenault commented,
Hi Luis, It's just happening to one of your devices, right? Do you have other working Chrome OS devices on that same network? Perhaps try powerwashing it? Or you can try moving it to a different ...
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Patrick Arsenault commented,
Hi Gregory, I just wanted to follow up and confirm that this should now be resolved for all your players. If you're still experiencing issues, please try restarting them, and let me know if it doe...
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Patrick Arsenault commented,
Hi Luis, This sounds like a different issue which we identified this afternoon. We're currently looking into it, and I will update you as soon as I have more information. Cheers, Patrick
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Patrick Arsenault commented,
Hi Luis, This is separate from the Chrome OS issue we identified and resolved this morning. We opened a defect for it this afternoon and we're working on a solution. I'll update you as soon as I k...
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Patrick Arsenault commented,
Official comment Good morning, I can now confirm that the issue causing this has been resolved. In order to get the update and have Rise Player launch as expected, please restart your Chrome devices. Let me know i...