Patrick Arsenault
- Total activity 83
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Activity overview
Latest activity by Patrick Arsenault-
Patrick Arsenault commented,
Hi Luis, We've just corrected a defect that had symptoms similar to what you've described this morning. Can you please verify whether the issue is still happening? Thanks, Patrick
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Patrick Arsenault commented,
Hi Luis, It's just happening to one of your devices, right? Do you have other working Chrome OS devices on that same network? Perhaps try powerwashing it? Or you can try moving it to a different ...
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Patrick Arsenault commented,
Hi Gregory, I just wanted to follow up and confirm that this should now be resolved for all your players. If you're still experiencing issues, please try restarting them, and let me know if it doe...
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Patrick Arsenault commented,
Hi Luis, This sounds like a different issue which we identified this afternoon. We're currently looking into it, and I will update you as soon as I have more information. Cheers, Patrick
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Patrick Arsenault commented,
Hi Luis, This is separate from the Chrome OS issue we identified and resolved this morning. We opened a defect for it this afternoon and we're working on a solution. I'll update you as soon as I k...
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Patrick Arsenault commented,
Official comment Good morning, I can now confirm that the issue causing this has been resolved. In order to get the update and have Rise Player launch as expected, please restart your Chrome devices. Let me know i...
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Patrick Arsenault commented,
Good morning everyone, Thanks for reaching out! We are getting a handful of reports of this issue this morning, and are currently looking into it. Please rest assured that we will be treating it w...
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Patrick Arsenault commented,
Hi Jeremy, We've created a ticket to look into this for you. We will reach out to you directly. Thanks, Patrick
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Patrick Arsenault commented,
Hi Joe, Awesome -- kudos on resolving it, and thanks for the follow-up! Cheers, Patrick
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Patrick Arsenault commented,
Hi Joe, Thanks for reaching out! Can you please confirm that you are using the newest available installer from https://help.risevision.com/hc/en-us/articles/115001872283-Install-Rise-Player-on-Linu...