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Colby Maughan

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Activity overview

Latest activity by Colby Maughan
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    Colby Maughan commented,

    Hello Derek, I'm glad Robb was able to help! Domain accounts can be a little tricky sometimes depending on how they are set up - if you need any assistance with troubleshooting those issues further...

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    Colby Maughan commented,

    Paul, The modal should cease to show itself when it is closed. This is tracked per user, so if you are still seeing the modal even after dismissing it, could you please submit a ticket and let us k...

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    Colby Maughan commented,

    Hello Bernard, Copying the HTML of a presentation in Rise Editor to your own hosting solution would not work, as it would still technically be pulling data from our servers and using our widget cod...

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    Colby Maughan commented,

    Hello Patrick, You may be able to accomplish this using the scheduling built into placeholders. It's got to be set per place-holder, but when it is set and the presentation is shared as a template ...

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    Colby Maughan commented,

    Official comment

    Hello Patrick, This is something we'd be willing to look into, though we are currently focused on our new editor features and new templates.  I will forward this to our developers for their conside...

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    Colby Maughan commented,

    Hello Patrick, Schedules are not currently able to be shared between multiple sub-companies - we have some tools in presentations that might help though. Could you elaborate on what you're doing? P...

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    Colby Maughan commented,

    Hello Chris, I'll bring this to our development team - we welcome any and all feedback, so we appreciate you taking the time to post this. :)

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    Colby Maughan commented,

    Hello Abdo, That is very odd - I am opening a support ticket so we can look into this in more detail. Please keep a look out for an email from support@risevision.com.

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    Colby Maughan commented,

    Hello Jeff, I'd recommend cutting back on the amount of content you're running, or alternatively, try running your videos at a lower resolution. We're still not able to support hardware acceleratio...

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    Colby Maughan commented,

    Hello Kenneth, I've extended your trial by 14 days, starting today - could you check and see if you're still having issues with your storage? If so, just let us know. :)