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Colby Maughan

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Latest activity by Colby Maughan
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    Colby Maughan commented,

    Official comment

    Hello Chase, I can't make any guarantees about implementation, but I'll forward this over to our developers so they can take a look at your suggestion. Thanks!

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    Colby Maughan commented,

    Official comment

    Hello Marcos, This message should only show up when the player in question doesn't have a license assigned to it. I'd suggest double checking the display to make sure it has been assigned a license...

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    Colby Maughan commented,

    Official comment

    Hello, There was an issue with the server that provides Google Authenticated logins for us on Google's side - unfortunately, we had to wait for Google to resolve the issue. More information can be ...

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    Colby Maughan commented,

    Official comment

    Hello, There was an issue with the server that provides Google Authenticated logins for us on Google's side - unfortunately, we had to wait for Google to resolve the issue. More information can be ...

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    Colby Maughan commented,

    Official comment

    Hello, It doesn't sound like your signage is behaving the way it should - I've opened a support ticket from your post. Someone from support should be reaching out to you shortly about the issue you...

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    Colby Maughan commented,

    Official comment

    Hello Marcos, The only ways I can think of to make the widget smaller would be to resize the placeholder or to find a layout that looks like it fits with your presentation better - there's no way t...

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    Colby Maughan commented,

    Official comment

    Hello Jim, There's actually a pretty easy way to do this through storage! I'd recommend pointing the video widget to a folder instead of a single video - you don't have to have more than one video ...

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    Colby Maughan commented,

    Hello, This sounds like something we'd need to take a look at in a ticket! I'm going to go ahead and create a ticket from your post. Someone will reach out to you regarding this issue very soon. :)

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    Colby Maughan commented,

    Hello Darius, I can't say I've seen many reports of this or experienced it myself. Is this a recent development, or have you had this issue for a while? Are you able to run these players on a wired...

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    Colby Maughan commented,

    Hello Nicholas, I think the easiest solution would likely be to use the offline play feature that licensed displays have available to them. If your displays are already licensed, you may want to su...