Blake Freeman
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How do I configure Rise Player to use a proxy?
Rise Player will use the Proxy Settings configured on the Operating System. If your Media Player needs to connect to a Proxy Server in order to access the internet make sure you've configured the O...
Why is my display status showing as offline?
When your display status is showing as offline it means it can’t communicate with Rise Vision, any updates you make to your content while the display is offline will not show on your display. Here ...
How do I update or change my credit card on file?
This article explains how you can change the credit card you're using to pay a subscription. Click your profile in the top right. Click on “Account & Billing” as shown below. Your account page w...
Activate a Display using a Display ID
A Display ID is a 12 character alphanumeric code assigned to each Display that you add in Rise Vision. Think of it like a phone number; when you finish your presentation, the Display ID tells Rise ...
What is a Display?
In this article you'll learn what a Display is, how to add a Display, and how to activate your Display. What is a Display? Add a Display Activate a Display What is a Display? A Display...
How do I pause or cancel my subscription?
Our support team can assist in pausing or canceling any of your subscriptions. Please email support@risevision.com, or open a support ticket by clicking contact us. We typically respond within one...
Some LED Modules in my Ticker aren’t working
Verify that the LED Module is receiving power Remove the first LED Module that is not showing content. With a phillips head screwdriver, remove the screws securing the LED Module onto the Cabinet....
Add financial content to a Ticker Display
The Financial content type allows you to display individual stock quotes or an index and currencies. You can also stream content across a Ticker Display from a variety of other sources: Message (...
Add sports content to a Ticker Display
The Sports content type allows you to display sports scores for games in the following sports leagues: NFL, NHL, MLB, NBA, Division 1-A College Football, and Division 1 Men’s College Basketball. Y...
How do I create a Sub-Company?
Click your Profile icon in the top right, then select “+ Add Sub-Company”. After adding your new Sub-Company, you’ll be prompted to enter it’s Company Name, location details, and time zone. How do ...