Kaden Christensen

1. Community
2. Presentations and Content Widgets
3. BTN on Rise

Hi Gavin,   I took a look at that link and it appears that you need to sign-in to a TV Provider account in order to view the video. Rise Player can only play content that is publicly accessible on ...

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• Kaden Christensen
• March 15, 2019 16:02
• 0 votes

1. Community
2. Presentations and Content Widgets
3. BTN on Rise

Hi Gavin! Are you wanting to display the videos from the Big Ten Network site specifically? I took a look at the website and it looks like most of the videos are hosted on YouTube. You can add the ...

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• Kaden Christensen
• March 14, 2019 18:12
• 0 votes

1. Community
2. General Discussion
3. Enabling CAP for two separate locations without additional Companies

Hi Derek!   At this time there is no way to have multiple Alert URLs per company. I agree that it would be useful to have multiple Alert URLs in a single company for scenarios where there are two s...

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• Kaden Christensen
• March 13, 2019 21:54
• 0 votes

1. Community
2. General Discussion
3. Unable to install rise vision for ubuntu

Hi! I would recommend installing the "canberra-gtk-module" package, however, it may not be related to the issue with the JPEG files being skipped. Could you please send us an email at sup...

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• Kaden Christensen
• March 11, 2019 22:01
• 0 votes

1. Community
2. Presentations and Content Widgets
3. Ticky or Text Scroller

Hi Derek!   I'm sorry for the delay in responding here! Did you happen to hear back from the Ticky Widget developer on this? I did some testing from my end and I can confirm that the behavior you d...

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• Kaden Christensen
• March 08, 2019 22:53
• Edited
• 0 votes

1. Community
2. General Discussion
3. Live Streaming From an Embedded Web Page

Hello Paul!   I apologize for not getting to this sooner! I've seen multiple customers successfully stream a live stream from YouTube using the Youtube Widget. If you can have your web cam directed...

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• Kaden Christensen
• March 08, 2019 20:28
• 0 votes

1. Community
2. Presentations and Content Widgets
3. Video slide error

Hi Kyle!   Just wanted to follow up with you here. We investigated this directly through our February 22nd support ticket. Thanks!

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• Kaden Christensen
• March 08, 2019 20:11
• 0 votes

1. Community
2. General Discussion
3. Uploading photos to RV storage

Hi Bill!   Please take a look at this guide for a possible solution. The issue here is most likely with the "exif" data tag. The tag defines what orientation the picture will be so you wi...

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• Kaden Christensen
• March 07, 2019 16:52
• 0 votes

1. Community
2. Presentations and Content Widgets
3. Images load in browser preview but do not appear in player

Hi Amit Tech!   Does the network attached to your Display meet these requirements? You'll want to make sure that the network connection is stable, especially if the Display is connected to a WiFi n...

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• Kaden Christensen
• March 06, 2019 16:47
• 0 votes

1. Community
2. General Discussion
3. Declining reliability of Rise Vision Player.

Hi Martin! I've created a ticket to investigate the unreliability issues that you're seeing with our platform. You'll be hearing from me shortly!  

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• Kaden Christensen
• March 04, 2019 17:00
• 0 votes