Articles in this section

Set Up CAP Alerts

Last updated

Follow

Rise Vision can be configured to automatically override your scheduled content and show emergency alerts from a service that uses the Common Alerting Protocol (CAP). This ensures your audience receives urgent messages—such as weather warnings, lockdown alerts, or other critical updates—immediately and without manual intervention.

Requirements

  • A third-party CAP provider (see list below)
  • Admin access to your Rise Vision account
  • Access to your CAP provider and appropriate permissions
  • If you are setting up Emergency Alerts for Apple TV you will also need to complete the steps outline in this article. 

Instructions

  1. Sign into your Rise Vision account
  2. Click CAP Alerts on the side navigation menu
  3. Toggle Enable CAP Alerts to activate the settings panel, and accept the Terms and Conditions.
  4. In Provider Settings, copy the Web Service URL and paste it into your CAP provider’s configuration.
  5. Specify how the alert should be shown on your Displays be selecting one of the three Templates options.
  6. Update Alert Content settings to control which fields from the CAP alerts received are shown in the template you selected

  7. Update Distribution settings to control which Displays will show the Alert Template when a CAP alert is sent to your Web Service URL. 

    The default configuration for Distribution settings is to show CAP alerts on all Displays in your company. If you want to also show CAP alerts on sub-company Displays, enable Show on all displays in sub-companies.  If you only want alerts to show on a subset of Displays:

    1. Disable Show on all displays in this company by selecting the toggle
    2. Click "No Displays Selected" and a list of your Displays will be shown. Update the list to include sub-company Displays by clicking the Select displays from all companies toggle at the top
    3. Select the checkbox next to each Display that you want to show CAP alerts
    4. Once done, click the Apply button.
  8. Set a Default Expiry. This is only used if an alert does not include duration or end time.
  9. Expand the Filters and update the criteria that controls which alerts will be shown on your Displays.
  10. Once you are done, click Save at the top of the page. NOTE: you must review and agree to the Terms & Conditions before you can save. 

Guidelines for CAP Messaging

  • Limit the Title field in your CAP provider to fewer than 40 characters.
  • Limit the Description field to fewer than 100 characters.

FAQ

Can a sub-company be setup to receive CAP alerts?

Yes. Each sub-company has its own unique Web Service URL and CAP settings that can be configured following the instructions above.

What if my CAP alert doesn’t appear?

Ensure the filters aren’t excluding that alert type, and that the display is assigned to receive alerts.

Can I test an alert before using it live?

Yes, most CAP providers allow test messages. Be sure to confirm they are supported in your Rise Vision filters.

Recommended CAP Providers

Have a suggestion or feature request? Let us know here.

Related articles