Welcome to our website (“Site”). Rise Vision provides easy-to-use cloud digital signage software along with training and support (“Services”). By using the Site or our Services, you consent to the collection and use of your Personal Information as described in this Privacy Policy.
This Privacy Policy explains why we gather information from you, what information we collect, how we collect it, what we use the information for and how to contact us about use of that information.
Please read this Privacy Policy carefully. When visiting our Site and using our Services that link to or reference this Policy, you agree to its terms. This Privacy Policy, along with our Website Terms of Use or our Software Terms of Service governs your use of our Site and Services.
Personal Information is usually your name in combination with another identifier, such as date of birth, postal address, email address, telephone number, or government-issued identification number. The specific definition of Personal Information often varies from one jurisdiction to another.
Personal Information We Collect
We collect Personal Information you provide to us when you enter into contract with us, register an account with us, enter on our Site, provide us information on a web form, update or add information to your account, or give us information in any other way. Examples of the Personal Information we collect include: your e-mail address, name, address, phone number, transaction data and any information you provide during a transaction, logistics and billing data (such as customs ID and tracking number), your chat and service history with us, and any other information you may provide us such as your age, gender, interests and preferences.
If you review our products or pose product questions on our Site, review sites, or social media sites, we may collect your name, email address, the content of any of your posts, as well as any other submissions.
We reserve the right to remove such submissions. Rise Vision will not use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Rise Vision does not collect protected classifications characteristics under applicable privacy laws, such as biometric information or sensory data.
Personal Information of Children Under the Age of 13
Our Site and Services are not designed or targeted for children, and Rise Vision does not knowingly collect, use or maintain information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we may delete such information. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information on our Site without their permission. If you learn that a child under the age of 13 has provided us with Personal Information in violation of this Privacy Policy, then you may alert us at support@risevision.com with “Privacy” in the subject line. We will take reasonable steps to delete that information as quickly as possible.
Other Information We May Collect
Device and Usage Information
We automatically gather information when you browse or view the Site and Services. This information may include your browser type (e.g., Chrome, Safari, Firefox or Edge), your domain, the Internet Protocol (IP) address assigned to your computer (or the unique device ID of your mobile device, or other unique identifier), the date and time of your visits, the pages on the Site you visit and other information related to your visit.
This information helps us better understand how individuals use our Site and Services and improve their experience. Rise Vision also uses cookies to help remember and process the items in a shopping cart, save preferences for future visits, and compile aggregate data about how individuals use the Services. We also use trusted third-party services to help us track or analyze this other information, such as Hubspot, Google Analytics, Segment, Amplitude, AppCues, and ZenDesk.
Cookies, Marketing and Similar Technologies
Our cookies generally fall into one of four categories: Essential, Functional, Analytics and Target.
Essential Cookies are necessary to provide you with products and services available through our Website. If you refuse them, it will impact your ability to access some of the Website’s functions and features.
Performance Cookies help us enhance the performance and functionality of our Website, products and service, but are not necessary for your use. Still, certain functions or features may become unavailable if you refuse them.
Analytics Cookies collect information that is used to help us understand the use of our Website, products and services, the effectiveness of our marketing campaigns, or to help us customize our Website to enhance your experience.
Target Cookies record your visit to our Website, the pages you have visited and the links you have followed, so we can recognize you as a prior visitor and track your activity on our Website and others you visit. These Cookies remain on your device for us to use during a next visit to our Website. In contrast to these “persistent” cookies, some cookies (“session cookies”) are deleted when your browsing session has ended.
We also allow third parties to use Cookies on our Website to collect information about your online activities over time and across different websites you visit. This information is used to provide advertising tailored to your interests on websites you visit, also known as interest-based advertising, and to analyze the effectiveness of such advertising. For more information about cookies, see aboutcookies.org. Most web browsers automatically accept cookies, but you may change your browser settings to accept or decline certain types of cookies if you prefer. If you decline certain cookies, it may impact your use or the functionality of the System.
Google Analytics
We use Google Analytics to help create reports and statistics on the performance of the Site. To learn more about the use of cookies by Google for analytics and to exercise choice regarding those cookies, please visit the Google Analytics Opt-out Browser Add-on to opt-out.
Marketing
If you subscribe to our emails, we will collect your name and email address, so we can let you know about products of interest to you. We track when you click on a link in our emails to you. You may unsubscribe from these emails at any time by clicking the “unsubscribe” link in them or contact us at support@risevision.com with “Privacy” in the subject line.
Pixels
We use tracking pixels on our website to gather information about you and your actions on our site, such as your IP address, web browser, page location, referrer site, button clicks and other information. You can manage your tracking pixel settings through your browser privacy settings.
Do Not Track
There are “do not track” restriction choices available for certain web browsers, however, at this time, our Site does not respond to “do not track” signals.
How We Use Personal Information
We use your Personal Information to administer your use of our Services, by communicating with you, responding to your requests, managing your account, customizing your service experience with us, and improving our Services..
We may also use your Personal Information to assess your degree of satisfaction with our Services or the Site, to improve our Site; to prevent, deter and investigate violations of this Privacy Policy, our Website Terms of Use or our Terms of Service, or any fraud and other illegal activities; and to send you important notices regarding our Services and changes to our business policies. We review the Personal Information we collect periodically to determine its accuracy and whether it can be deleted.
We retain Personal Information collected directly from you when we reasonably believe it is necessary to respond to lawful requests or comply with the law, meet professional obligations, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with an investigation, enforce this Privacy Policy, our Website Terms of Use or our Software Terms of Service and take other actions permitted or required by applicable law. We endeavor not to keep your Personal Information for any longer than is necessary for the purposes we collected it.
How We Share Personal Information
Rise Vision does not sell, trade, or otherwise transfer your Personal Information for monetary consideration. We may share your Personal Information with our service providers who may help us operate the Site, assist us in providing you with our Services, tailor our messaging to customers and prospects, or help us assess your interest or satisfaction with the Site or the Services. We require those providers not to disclose Personal Information and to use only it for the limited purposes we provided it.
Our employees and agents may view your Personal Information to perform their jobs and service your needs. We authorize their access to your Personal Information on a need-to-know basis to provide you with our products or services, or for one of the other reasons listed in this Privacy Policy. We may also share it within our group companies, for the purposes of internal administration and back-office support, to ensure our network security, and to prevent fraud.
We may transfer and/or disclose your Personal Information as part of a business divestiture, sale, merger, or acquisition of all or a part of our business. If another company acquires our company, business, or assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. In the event of an insolvency, bankruptcy, or receivership, your Personal Information may also be transferred as a business asset.
We may release your Personal Information to others (including law enforcement) if we believe such release is reasonably necessary (i) to comply with a government or law enforcement request or judicial process; (ii) to operate this Website; (iii) to process any orders or registrations; (iv) to conduct any promotions, contests, or sweepstakes in which you participate; or (v) to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Sponsors, Providers, Licensors, or Merchants (as such terms are defined in our Terms and Conditions).
In addition, we may share aggregate, non-individual information, incapable of identifying a particular person, to administer and improve the Site, analyze trends, track visitors’ use of the Site, and gather broad demographic information for aggregate use.
Data Transfers
Rise Vision may maintain the Personal Information it collects from you on computers located outside of your state, province, country, or other government jurisdiction where the data protection laws may differ from those from your jurisdiction. We process data, including Personal Information, in the United States. We do not transfer your Personal Information to another country without the existence of adequate security and privacy controls. We transfer Personal Information to the United States only with your consent or to perform a contract with you, and consistent with the practices described in this Privacy Policy.
How We Secure Personal Information
We will not keep your Personal Information for any longer than is necessary for the purposes we collected it. To protect your Personal Information, we maintain a variety of security measures, including physical, electronic and administrative safeguards. You can learn more about our security measures at For more information visit www.risevision.com/security.
No system can be completely secure, so we do not promise, and you should not expect, that your Personal Information, searches, or other communications will always remain secure.
Any Password for our Website or app will be the exclusive property and confidential information of the Company and may be used by you solely for your individual use of this Website. You are responsible for maintaining the confidentiality of any Password. All activities that occur using your Password are your responsibility, whether you authorized them or not. You agree to immediately notify us of any unauthorized use of your Password or accounts.
Privacy Rights
You may have the right to submit certain requests relating to your personal information as described below based on applicable laws. Please email us at support@risevision.com with “Privacy” in the subject line, to submit data requests.
Right to access. You can request and receive a copy of the Personal Information we have collected, used, or otherwise processed and you can confirm what Personal Information has been collected.
Right to correct inaccuracies. You can request that we correct any inaccurate Personal Information we may have.
Right to delete. You can request deletion of your Personal Information.
Right to opt-out. You can opt-out of targeted advertising, the sale of your Personal Information or limited sharing of your Personal Information.
Right to appeal. At times we may be unable to process requests relating to your Personal Information, in which case, your request will be denied. If your privacy rights request has previously been denied by us and you believe we denied it in error, you may appeal for reconsideration of your request via emailing support@risevision.com
Please note that we may need to authenticate your identity before your request can be processed. For authentication, you may be asked to provide certain passwords, personal information or other authenticating information. You may designate an authorized agent to make a request on your behalf; however, we may seek proof of such authorization and you will still need to verify your identity directly with us before your request can be processed.
Links
This Policy does not apply to third-party applications, products, services, websites or social media features that may be accessed through links that we provide on our websites and interfaces. Accessing those links may result in the collection of information about you by a third party. We do not control or endorse those third-party websites or their privacy practices and you acknowledge that your relationship with that third party is independent of our own policies.. We encourage you to review the privacy policies of such third parties before interacting with them.
You may elect to link certain third party sources in your account, such as the Youtube API to show videos from Youtube in your digital signage. You acknowledge that by using and linking to the Youtube API, you agree to and are subject to the YouTube Terms of Service and Google Privacy Policy. Linking or integrating to such third party sources is entirely optional and you will only be subject to their terms and privacy policy if you choose to do so. Rise Vision does not assume responsibility for any third party terms and linking to such third party sources is done at your own discretion.
Changes to this Policy
We may change our Privacy Policy from time to time. We will post those changes here and reflect the date they were updated below.
Contact Us
If you have any question about this Policy, please contact us via telephone at 866-770-1150, email at support@risevision.com, go to our help page, or send postal mail to:
Rise Vision
216 N Mosley Street #126
Wichita, KS 67202-2808 USA
Last revised: December 11, 2024