Install Rise Player on Chrome OS Devices

This quick video goes over the steps to install Rise Vision Player on your Chrome OS devices: 

Instructions

Step 1: Confirm Requirements

• Make sure your Chrome OS devices are managed through Chrome Device Management.
• Verify each device is running Chrome OS version 88 or higher.
• Ensure you have access to the Google Admin Console.
• Confirm that your devices support Kiosk mode. (Google removes Kiosk mode support when devices fall out of Auto Update policy.)

Step 2: Create an Organizational Unit

1. Log in to admin.google.com.
2. Click Organizational Units.
3. Click the + icon to create a new organizational unit.
4. Name the unit Rise Vision.
5. Click Create.

Step 3: Configure Device Settings

1. In the left menu, go to Devices > Chrome > Settings.
2. Select the Rise Vision organizational unit.
3. Under Device Settings, configure:
   • Guest mode: Disable guest mode
   • Sign-in restriction: Allow any user to sign in
   • User data: Do not erase local user data
4. Under Screen settings, set:
   • External resolution: Use custom resolution
   • External display width: 1920
   • External display height: 1080
   • Internal display scale: 100%
   • External display scale: 100%
   • **For OUs that have a variety of display resolutions, try using "Always use native resolution."
5. Under Managed guest session settings, select Do not allow managed guest sessions.
6. Click Save.

Step 4: Add Rise Vision Player App

1. Open the Apps & extensions page and go to the Kiosks tab.
2. Click the + icon and choose Add URL.
3. Enter the URL https://widgets.risevision.com/viewer/?type=webplayer and click Save.
4. Open the details menu for the Rise Vision Player app and set:
   • Allow app to manage power: Disabled
   • Enable Device Attributes API: Enabled
   • Web app can run offline: Enabled
5. In the same menu, click Add Extension > Add from a custom URL.
6. In the ID field, enter: lkfmfdclabnnmkccbfmkojbhohalhlon. 
7. Keep the source as From the Chrome Web Store and click Confirm.
8. Click Save.
9. Set Auto-launch App to Rise Vision Player and click Save.

Step 5: Enroll and Activate Devices

1. Enroll your Chrome device in Google Device Management (see Google’s enrollment instructions).
2. Assign the device to the Rise Vision organizational unit.
3. Once assigned, the device will automatically install and launch Rise Vision Player.
4. Follow the on-screen instructions to activate your display.

Behavior Notes

Why is it important to check for auto-launching applications when setting up Rise Player on Chrome OS?

• Auto-launching applications can interfere with the Rise Player and prevent it from loading correctly. We’ve seen issues with other applications ( for example, Google SignBuilder) still being installed in the same Organizational Unit (OU), which can cause problems. Our best practice is to have no other applications that may cause a startup prompt or auto-launch behavior in the dedicated digital signage Organizational Unit (OU).

Some Chrome OS models enter sleep mode during playback. How can I prevent this?

• To prevent Chrome OS devices from entering sleep mode during playback, update your power settings in the Google Admin Console:
  • Go to Devices > Chrome > Settings
  • Select the Rise Vision Displays organizational unit.
  • Under Device Settings > AC Kiosk Power Settings, set the following:
    • Action on idle: Do nothing
    • Screen dim timeout: 0
    • Screen off timeout: 0
    • Click Save. 

Can I run Chrome OS Flex with Rise Player?

• Rise Player may work on Chrome OS Flex, but is not currently supported

Have a suggestion or feature request? Let us know here.