If you see a “No Signal” message on your monitor, it usually means the media player isn’t connected properly or isn’t sending video to the display. This article will help you identify your media player, connect it to the monitor, and verify that everything is working.
Requirements
- A powered-on monitor and media player
- Access to the monitor’s input/source controls
- Access to the media player’s power and video cables
Troubleshooting Steps
- Unplug both the media player and monitor from power.
- Wait 10 seconds.
- Plug both devices back in and confirm they power on (check for power indicator lights).
- Check the monitor screen:
- If you see the media player’s operating system starting up, the connection is working.
- If you see an error related to the media player’s startup, the device may be damaged and should be repaired or replaced.
- If you still see “No Signal,” proceed to the next step.
- Use the remote or monitor buttons to switch input sources until you see content from the media player.
Watch this video for a full walkthrough of the above steps:
What to Do If You Still Have Issues
After Rise Player starts, you may see messages that certain sites aren’t available. This usually means your media player can’t connect to the internet.
Contact your IT team and share this article on Rise Player network requirements. They’ll need to make sure your player can access the required domains through the firewall.
If your presentation appears but is the wrong size, follow the steps in this article on screen size issues.
Have a suggestion or feature request? Let us know here.