Support & FAQs
Find solutions to common questions
Presentations and Schedules
- Which Rise Vision Features Work on Apple TV?
- Webpage Won’t Show in a Presentation
- Can I Show a GIF in Rise Vision?
- Can Content from External Sources Be Translated into Other Languages?
- How Do I Adjust How Long a Presentation Plays in a Schedule?
- Presentation Updates Not Showing on Display
Displays
- Content Not Showing on Display
- Live Screenshot Not Working on Ubuntu
- How Do I Confirm the Version of Rise Player Installed?
- CAP Alerts Not Showing on Displays
- CAP Alerts Don’t Clear from Displays
- Rise Player Shows "There is a Software Update" Message on Android Device
Users
- Can't Join Company Because My Email Is Already in Use
- What to Do if You’re Locked Out of Your Rise Vision Account
- Error: “Something went wrong. exp is in the past” when signing in
- Can I move a user to another company?
- How to fix: “User could not be added. Something went wrong. User already exists.”
- How to Sign In Without a Google Account