Your media player plays the most important role in showing your presentations on the monitor it is connected to. This article goes over how to identify that media player, connect it to a monitor, and confirm it is connected.
- Remove the power cable from both the media player and monitor, wait 10 seconds, and plug them in again. Both devices should have power lights that come on when plugged in.
- You should see the operating system of the media player starting up on the monitor. If you see a message indicating an error with starting the media player’s operating system, this is a good indication that the device has suffered an error and should be repaired or replaced.
- If you see a message like ”No Signal”, use the remote, or the appropriate buttons on the monitor itself, to cycle through the sources, until you reach the one where you can see content coming from the media player.
This video goes over the above in detail to help identify everything:
What’s next if I am still having issues?
Once the Rise Player countdown completes, if there are messages indicating that required sites are not available, check with your IT Team to inform them that the media player must be able to connect to the internet, and be allowed access to the required sites through the firewall. We have an article on those required sites here.
If your content shows, but is the wrong size, follow the steps in this article to correct this.