This article describes steps you can take if you are unable to log into risevision.com.
We recommend using Google Chrome to access Rise Vision. If you are using a different browser, try using Google Chrome instead.
Clearing your browser cache
- In the Google Chrome toolbar, click the three vertical dots in the top right.
- Click “More Tools”.
- Click “Clear Browsing Data”.
- In the dropdown menu select “the beginning of time”.
- Check the boxes “Cookies and other site and plug-in data” and “Cached images and files”.
- Click “Clear browsing data".
Try logging in with an incognito window
Some browser extensions may interfere with the login process. Navigate to chrome://extensions/ to view your enabled extensions, and disable any that are allowed in incognito.
- In the Google Chrome toolbar, click the three vertical dots in the top right.
- Click “New Incognito Window”.
- In the new Google Chrome window that opens, try logging in at https://apps.risevision.com.
Additional Troubleshooting
Login using a different computer
If the above troubleshooting steps fail, it’s possible that the computer you are using has software that is interfering with logging into Rise Vision. Attempt to log in using your account on a different computer.
Login on a different network
It is possible that there is a network service such as a firewall or proxy running that is prohibiting you from logging in. Attempt logging in on a completely separate network using your credentials.
Ensure you are not blocked by your firewall
Ensure that all the sites listed in our Network Requirements article are allowed through your firewall, and accessible from your computer.