Symptom
You can’t sign in to your Rise Vision account. This may happen if you’ve forgotten your password, can’t reset it, or your email address doesn’t match the company on file.
Why This Happens
Your account is protected by Rise Vision’s identity verification process. If you don’t have access to the registered email address or there’s a mismatch between your email and company, our Support team must confirm your identity before granting access.
Resolution
Step 1: Try resetting your password
- Go to the Rise Vision password reset page: Reset your password
- Follow the instructions to set a new password.
- If you still can’t sign in, continue with the steps below.
Step 2: Reach out to a coworker with admin rights
- If your company has other users in Rise Vision, contact your coworker that is a System Administrator in Rise Vision.
- Ask them to review your account access and, if appropriate, re-add you or update your permissions.
- If no coworker with admin rights can help, continue with Step 3 and contact Rise Vision Support for verification.
Step 3: Verify your identity with Rise Vision Support
If you can’t access the email account on file and no coworker can help, you’ll need to provide verification details.
- Please share the following with our Support team:
- Your first and last name
- Your Rise Vision Company Name or Company ID
- Your Rise Vision Username
- A recent invoice for your Rise Vision subscription
- A high-resolution copy of a government-issued ID
- We’ll send a security alert to the registered account email address to confirm the recovery request.
- You must wait at least one full business day before access can be restored. This gives the original account owner time to respond if the request wasn’t authorized.
- Once we verify the documents, access will be granted.
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