Each Rise Vision display is assigned a unique ID upon activation in your account. Each Display ID can only be used on one device at a time, in which case it will be the most recently activated device. This message appears when that Display ID is in use on more than one Display.
A common question users ask themselves at this point is: "Why would an additional Display have access to the same unique Display ID?" The answer is that someone must have added a new Display to the account, and unintentionally used an already assigned DisplayID.
Requirements
- User with Display Administrator permission
- Ability to physically restart Rise Player on the affected machine
How to fix it
To resolve the issue, delete the affected Display from the account and re-add it with a unique ID.
- Log into your risevision.com account.
- Select the Displays navigation tab on the left to list all the displays in the account.
- Delete the Display showing the error message by selecting its box. A black option bar will appear at the bottom of the screen, where you will need to click the 'three-dots' icon and then select Delete.
- After about a minute, the display will realize that it is no longer connected to an account. The display screen will stop showing the error message, and revert to the activation screen. If this does not occur, restart the Rise Player on that machine by closing the program or power cycling the media player.
- Follow the instructions in this 'How do I activate a display?' article to reactivate the display and re-add it to your account. Follow the procedure using the 5-character code. Do not activate the display by using an existing Display ID.
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